Frequently Asked Questions


CREATING AND MANAGING A REGISTRY
How do I create a registry with Pottery Barn?
Are all products on Pottery Barn's website and in the Pottery Barn catalog available to add to my registry?
When should I register?
How many items should my registry include?
What should I include in my registry?
How do I register for Gift Cards online?
Can I make changes to my registry?
What if I forget my password?
How does Pottery Barn protect my personal information online?
Will my personal information (address, telephone numbers, ship-to-address, etc) be accessible to friends and family or displayed on the website?
Can I have multiple ship-to addresses?
Do my friends and family need a password to access my registry online?
Will I be notified if items on my registry are on backorder, have been discontinued, or are no longer available for any reason?
How do I print my registry?
How long do registries remain online?
How do I let my friends and family know I have registered at Pottery Barn?
Where can gifts from my registry be purchased?
How can I remove my registry from WeddingChannel.com?
How can I permanently delete my Pottery Barn registry?
How often are registry purchases updated?
What if I receive duplicate gifts?
Does Pottery Barn have a completion program?
Do Canadian Pottery Barn stores offer Wedding & Gift Registry?
FINDING AND SHOPPING FROM A REGISTRY
Where can I purchase gifts from a Pottery Barn Registry?
How do I find a registry?
What if I cannot find a registry online and I know that someone is registered with Pottery Barn?
If I am purchasing a gift, do I need a password to access a registry?
What should I do if I forget the gift-giver's password?
Can I select a gift from merchandise not included on the registry list?
Can I include a Gift Card with gifts purchased online?
Will you gift wrap an item selected from a registry?
How do I purchase Gift Cards online?
How do I redeem Gift Cards or merchandise credit cards?
How do I check the balance of Gift Cards or merchandise credit cards online?
Can I purchase and redeem paper Gift Certificates online?
How do I know if an item is on back order or no longer available?
Will Pottery Barn confirm my online order?
How can I check the status of an online order?
Can I purchase items for myself or someone else while I am shopping from a registry?
What shipping options are available?
To whom will a gift be shipped?
What is Group Gift Giving?
How can I purchase gifts from a registry created in Canada?
What is Pottery Barn's gift registry return policy?
CREATING AND MANAGING A REGISTRY

How do I create a gift registry with Pottery Barn?
You may create a gift registry online or at any one of our stores. Either way, we will guide you through the selection process and help you find everything you need.
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Are all products on Pottery Barn's website and in the Pottery Barn catalog available to add to my registry?
Most products available from potterybarn.com and the Pottery Barn catalog are available to add to your registry online; however, some seasonal items may not appear in the registry assortment. For assistance with a catalog or potterybarn.com item that you are not finding in the registry, please call 1.888.779.5176 7 days a week, 5:00 am to 9:00 pm (PT).

Pottery Barn also offers some products through its retail locations only. To add a retail store product, please call or visit a Pottery Barn store near you.
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When should I register?
We suggest that you register three to six months before the wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers, as well as your wedding. We also advise you to visit your registry regularly to add our latest products, and to make sure that there is still a wide selection of gifts for your friends and family to choose from.
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How many items should my registry include?
You should register for more items than invitees, especially if you're listed at several stores––you want to provide options at various price points. We suggest that you include one gift per shower attendee, and at least one gift per couple invited to the wedding. Include several objects that aren't part of a set, and consider big-ticket items for guests who want to pool their resources.
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What should I include in my registry?
Of course you'll want to register for dinnerware, flatware, glassware and entertaining accessories. Then move on to the unexpected. Choose furniture, lighting, bedding and bath items - everything you'll need to complete your home.
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Can I make changes to my registry?
Yes. You can add or delete items, or make changes to your personal information on your registry whenever you wish. You can make your changes online any time, 24 hours a day, 7 days a week. Or, simply visit any one of our stores or call 1.888.779.5176.
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What if I forget my password?
If you listed an email address when you created your registry, we can send your password to that address. This email will include all passwords that are associated with your registry. For security reasons, we cannot send passwords to any email address other than the one listed in your registry profile. If you did not list an email address, please call 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)) for this information, or visit a Pottery Barn store.
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How does Pottery Barn protect my personal information online?
We take security and protection of personal information very seriously. When you first create your registry, you will be asked to establish a password. This password must be used to edit your registry or to gain access to your profile.
 
Once you create your registry, you may select one of three access options for your friends and family by going to "Manage Registry" and selecting "Guest Access Options" under the "For Your Guests" header. Unlimited access allows anyone that visits potterybarn.com to view the registry and purchase gifts online. Password Access Only means you create a password to be given to friends and family, who must then use the password to view the registry and purchase gifts online. Finally, No Online Access means that only you can edit and view your registry online; guests must visit a store to view your registry or to make purchases.
 
Regardless of which guest access option is selected, your registry is always accessible at any Pottery Barn store.
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Will my personal information (address, telephone numbers, ship-to address, etc.) be accessible to friends and family or displayed on the website?
No. Only your name, event type, event date, city and state will be displayed on the website or printed on your registry. All ship-to addresses are secured within our system, and gifts are automatically shipped to the address that you have specified in your registry profile.
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Can I have multiple ship-to addresses?
Yes. You may specify a ship-to address for both before and after the event. Make sure when designating an address that there will be someone present to accept deliveries.
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Do my friends and family need a password to access my registry online?
It is up to you to decide whether friends and family will need a password to view your registry online in your Access Options within your registry profile. This password will only be necessary when your guests shop online. All registries are available for viewing in our stores without a password.
 
If you decide to select a password, you will need to share it directly with your friends and family. Pottery Barn will not disclose any passwords.
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Will I be notified if items on my registry are on backorder, have been discontinued, or are no longer available for any reason?
We will send you an email when an item we normally carry year–round is no longer going to be offered, so that you can choose to either purchase that item while quantities are still in stock, or add something else to your registry instead.

For backordered items, a message will appear under "Registry Status" after you log into your registry. Friends and family can still purchase these items for you for a later delivery, however.

We have included a seasonal symbol to indicate when an item is available for a limited time. To increase the likelihood of availability, you may want to consider registering for seasonal items just a few months before the event (engagement party, shower, wedding, housewarming). Be sure to visit your registry several times before your event to add new items and make adjustments as appropriate.
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How do I print my registry?
To print your registry, click "View Registry" from the top navigation. Once your registry appears, select the Print Version icon to create a printer-friendly version of the registry. Then simply select "Print" from your browser. You may also visit any store to receive a copy of your registry.
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How long do registries remain online?
Your registry will remain active for one year after the date of the event.
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How do I let my friends and family know I have registered at Pottery Barn?
We offer two methods for notifying friends and family about your Pottery Barn Wedding and Gift Registry. With our Announce Registry feature, you can email friends and family to announce your registry. Enclosure cards are also available in our retail locations or through our website. You will find links to both "Email a Registry Announcement" and "Order Announcement Cards" on the registry profile page when signed into your registry.
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Where can gifts from my registry be purchased?
Gifts from your registry may be purchased online, at any Pottery Barn store or by calling 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)).
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How can I remove my registry from WeddingChannel.com?
Pottery Barn has a partnership with WeddingChannel.com. As a convenience to your family and friends, all Pottery Barn Wedding and Gift Registries appear on WeddingChannel.com. If you would prefer not to be included on this partner site, please contact our registry customer service at 1.888.779.5176.
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How can I permanently delete my Pottery Barn registry?
If you would like to remove your registry from us, please contact our Registry Customer Service at 1.888.779.5176.
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How often are registry purchases updated?
Your registry is updated one to two hours after an order has been placed online, and within 48 hours after an item is purchased at one of our stores.
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What if I receive duplicate gifts?
If you receive a duplicate gift, you may take the items to any Pottery Barn store, where our Associates will be happy to issue a merchandise voucher or help you choose an alternate gift. If you would prefer to return your packages through the mail, simply refer to the instructions on the packing slip or call 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)). You can also view our return policy and instructions online.
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Does Pottery Barn have a completion program?
Yes. Pottery Barn offers a one-time 10% completion discount on any or all items remaining on your registry as well as on any new items you add. This offer is available toward a one-time purchase at any time up to one year after your event. You will receive a letter in the weeks after your celebration explaining the details. When you are ready to take advantage of the online completion program, sign in to your registry and select "Completion Program" from the top navigation. You will find more information on the program and a link that allows you to apply the 10% discount to your purchase.
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Do Canadian Pottery Barn stores offer Wedding & Gift Registry?
Yes. Our Canadian stores recently introduced a Wedding & Gift Registry program exclusively for our Canadian Registrants. Registry services are available in all of our Canadian stores. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from outside the United States call 1.702.360.7002).
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FINDING AND SHOPPING FROM A REGISTRY
Where can I purchase gifts from a Pottery Barn Registry?
You can purchase gifts from a registry online, by calling 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)) or by visiting any Pottery Barn store.
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How do I find a registry?
There are three ways to search for a registry: call 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)), visit any Pottery Barn store, or search online. Finding a registry online is as easy as selecting "Wedding & Gift Registry" from the top navigation. Once you are in the registry section, click on Find A Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry. If you are unable to find the registry or a gift that you would like to purchase, browse our gift ideas section to find the perfect gift.
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What if I cannot find a registry online and I know that someone is registered with Pottery Barn?
If you are searching for a Canadian registry, please note that Canadian registries are not accessible online. For assistance with a Canadian registry, please contact a Canadian Pottery Barn store or call 1.866.753.1348 (if calling from outside the United States call 1.702.360.7002).

If you are searching for a U.S. registry, please note that, for privacy reasons, some people choose to limit access to their online U.S. registry. If you cannot find the U.S. registry you are looking for, call 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)) or contact any U.S. Pottery Barn store.
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If I am purchasing a gift, do I need a password to access a registry?
To ensure their privacy, some registrants choose to have friends and family use a gift-giver password. The registrant must advise gift-givers of this password in order to gain access to the registry.
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What should I do if I forget the gift-giver's password?
Please contact the registrant directly. For privacy reasons, Pottery Barn will only disclose the password to the registrant.
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Can I select a gift from merchandise not included on the registry list?
Yes. Explore the entire Pottery Barn collection - including gifts. If you have selected a registry during your visit, you may indicate that this is a gift for that registrant. If you purchase something that was not previously on the registry, it will appear on the registry as having been purchased so that other gift givers know not to purchase the same item.
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Can I include a Gift Card with gifts purchased online?
Yes. During the checkout process, you have the option of typing a personal message that will be printed on a card and included with the gift. For larger items, the gift message will be printed on the packing slip.
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Will you gift wrap an item selected from a registry?
Yes. For an additional charge of $4.25 per address, we will wrap your order and include your printed message on a Gift Card. The gift wrap option is made available to you during the checkout process. If you choose to gift wrap more than one item online, each item will be wrapped separately. To wrap multiple items together, you can call Customer Service at 1.888.779.5176 (7 days a week, 5:00am to 9:00pm (PT)). We regret that large items and those shipped directly from the manufacturer cannot be gift wrapped.
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How do I register for Gift Cards online?
During the registry creation process, select the checkbox at the bottom of the Shipping Information page that lets friends and family know to purchase Gift Cards for you. If you decide after you have registered that you would appreciate Gift Cards from your guests, simply click on the link to "Update Shipping Info" from the manage page within registry. You will be able to track Gift Card purchases in the Thank You Note Manager. Gift Cards may be redeemed online, by phone or at Pottery Barn stores.
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How do I purchase Gift Cards online?
It is easy to purchase a Gift Card online. Click here to order a Gift Card online or call 1.888.779.5176 and a sales associate will be happy to help you. Gift Cards are available in the following denominations: $25, $50, $75, $100, $150, $200 and $250. The Gift Card will arrive in a special gift package with your personalized message, along with a copy of our latest Pottery Barn catalog for easy shopping. There is no shipping and processing charge for Gift Cards if you select Standard Delivery (7–10 business days). If you wish, you can also ship the Gift Card via Rush Delivery for an additional $6.50 per order. Rush Delivery orders received by 12 noon (PT) Monday – Thursday will arrive in three business days; orders placed Friday – Sunday by 12 noon (PT) will arrive on the following Wednesday.
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How do I redeem Gift Cards or merchandise credit cards?
Gift Cards and merchandise credit cards may be redeemed online, by phone, or at Pottery Barn stores. To redeem online, enter the 16–digit card number and the 8–digit pin number in the "REDEEM GIFT CARDS OR PROMOTIONS" section on the Payment Information page during checkout. There will be the option to enter up to five Gift Cards or merchandise credit cards per order, which will automatically be deducted from your total.
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How do I check the balance of Gift Cards or merchandise credit cards online?
To check the balance of your Gift Card or merchandise credit card online, click here. To see the amount remaining on your card, type in the 16-digit card number and the 8-digit pin number, then click "Check Balance".

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Can I purchase and redeem paper Gift Certificates online?
Paper Gift Certificates can be redeemed through catalog mail order or at any Pottery Barn store. We regret that paper Gift Certificates cannot be purchased or redeemed online.
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How do I know if an item is on back order or is no longer available?
As you shop, we will let you know if an item is on back order or is no longer available. If the item is on back order, we will tell you the date when we expect it to be available for shipment.
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Will Pottery Barn confirm my online order?
Yes. If you provide your email address when placing an order, we will send you a confirmation notice within 24 hours.
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How can I check the status of an online order?
You can check the status of an order with our Order Tracking service. All you need is the order number and your billing zip code. Alternatively, you can call 1.888.779.5176 (7 days a week, 5:00 am to 9:00 pm (PT)) and we will check the status of your order.
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Can I purchase items for myself or someone else while I am shopping from a registry?
Yes. As you shop for items not included on a registry, you will be asked if this is for a registrant and if you would like the item shipped to you, a registrant or other.
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What shipping options are available?
Click here to view our shipping information.
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To whom will a gift be shipped?
You may choose to have a gift shipped directly to the registrant or, if you prefer, to another address that you select. If you choose to ship directly to the registrant, we will send the gift to the address they have specified. For privacy reasons, you will not see the registrant's shipping information during this process.
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What is Group Gift Giving?
Larger items on the Pottery Barn Wedding and Gift Registry will appear with a Group Gift Giving icon. Giving a Group Gift is a great way for family and friends to get together and purchase a memorable present.
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How can I purchase gifts from a registry created in Canada?
Please contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from outside the United States call 1.702.360.7002).
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What is Pottery Barn's gift registry return policy?
If you receive gifts that you wish to return, we will gladly exchange them for another item or issue you a merchandise credit. Gift registry items may be returned within 90 days of the event or within 90 days of purchase, whichever is later. Refund checks are unavailable to the registrant for gifts received. Please remember to save your gift receipts and packing slips, as these will ensure that you receive the correct price for your merchandise.
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