Shipping Information

3 WAYS TO SAVE ON SHIPPING!

New and Improved Rate Table

We've further reduced shipping charges on orders greater than $3,000 — now just 5% of your total order.

Reduced Surcharges on 600 Items

We've significantly reduced surcharges on the delivery charges for over 600 items. You'll save up to $675 on the delivery and processing surcharge. To find these special savings on the website, look for red "DELIVERY DISCOUNT!" messaging on product pages as you shop Furniture categories.

Set Discounts

With significant discounts on media, home office and bedroom furniture, now's the perfect time to set up your entire space just the way you want. To find these special savings on the website, look for red "DELIVERY DISCOUNT!" messaging on product pages as you shop Furniture Categories.

SHIPPING & PROCESSING INFORMATION

Holiday Shipping Schedule Independence Day — Saturday, July 4th

Shipping	Cut Off Date	To deliver on or Before:


Monogramming Cut–Off	Monday, June 29th 5:00pm PT	Friday, July 3rd

Standard UPS	Monday, June 29th 5:00pm PT	Friday, July 3rd

Rush UPS	Thursday, July 2nd 9:00 am PT	Friday, July 3rd

Direct Ship	Monday, June 29th 5:00pm PT	Friday, July 3rd

Gift Card – Standard	Friday, June 19th 6:00 pm PT	Friday, July 3rd

Gift Card – Rush	Monday June 29th 12:00 noon PT	Friday, July 3rd

Standard Shipping and Processing

Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 888.779.5176. We regret that we cannot ship to foreign countries.

Please note: Customers shipping orders to Alaska, Hawaii or any US Territory will still incur the additional $10 shipping fee on items identified as "Free Shipping."

Shipping to Hawaii

Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.

Destination	Charge	Arrival


48 States	See Shipping and Processing	5 business days

Rush 48 States	Add $15	2 business days

Alaska, Hawaii	Add $10	5 business days

U.S. Territories*	Add $10	10-15 business days

*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.

Standard Delivery and Processing Charges
	Order Total	Total Charges


	Up to $15.00	$4.95

	$15.01 - $25.00	$6.00

	$25.01 - $45.00	$8.00

	$45.01 - $65.00	$11.00

	$65.01 - $90.00	$14.00

	$90.01 - $125.00	$17.00

	$125.01 - $200.00	$21.00

	$200.01 & over	10%

	$3,000.01 & over	5%

Add $4.25 for each gift wrap.
For rush delivery, add $15.00 per address

Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point.

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International Shipping

We now offer the shipment of merchandise to the United Kingdom. To place an order to ship to the United Kingdom, please contact Customer Service.

To contact Customer Service from the United Kingdom, please call 0808.234.2668 (toll free from land lines, please check with your mobile phone provider for applicable rates) 7 days a week, 2:00 pm — 2:00 am (GMT/BST as applicable)

To contact Customer Service from within the United States, please call 1.866.851.3067 7 days a week, 5:00 am — 6:00 pm (PT)

You may also fax your order form to (00)1.702.363.2657 or email your order form to potterybarninternationalcustomerservice@wsgc.com and a Customer Service associate will begin processing your order and contact you to complete the transaction.

We are currently shipping smaller–sized items to the United Kingdom. For a complete list of all products that we are able to ship the the United Kingdom, please contact Customer Service.

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Standard Delivery and Processing Surcharges

Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.

Rush Delivery and Processing

For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.

Quick Ship

Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7–10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.

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DELIVER YOUR PRODUCT FAST

Pottery Barn delivery is the fastest in the country for comparable items.

Most of our items that can be delivered by UPS arrive in 5 days or less; this includes many furniture items that can be delivered by UPS, such as chairs, headboards and trunks. Larger furniture items that are in stock are delivered within 1 to 3 weeks, depending on your location.

Our In–Home delivery is the best out there

For items that are delivered using our in–home delivery service, we schedule a delivery time to fall within a two–hour window. Most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. Delivery is by appointment, Monday — Saturday; our delivery service will call to arrange a day. In–Home Delivery is available in the contiguous 48 states, as well as Maui, Oahu, and the Island of Hawaii (there will be an additional surcharge of $350 per order for Hawaiian islands).

We offer great value

Compare our prices against others and you'll find that our total price on every item — including shipping — offers an excellent value, and the quality of our service is the best you'll find anywhere.