Customer Service

U.S. Orders

International Orders

Contact Information

General Information

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Customer Service

Pottery Barn is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.

Helpful Numbers

To order by phone, or if you have questions about your order or about our website, please contact us:

From United States, US Territories, and AFP/FPO

Pottery Barn
Order by phone anytime:
1.888.779.5176
Pottery Barn
Order by fax anytime:
1.702.363.2541
Pottery Barn
Contact Customer Service:
1.888.779.5176
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn
Contact Registry Customer Service:
1.888.779.5176
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn

From Canada

Pottery Barn Canada
Contact Customer Service:
1.855.860.1079
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn

From Australia

Pottery Barn Australia
Contact Customer Service Toll Free from Australia:
0011 800 15002222
7 days a week, 8:00 am - 9:00 pm AEST
Pottery Barn

From All Other Countries

Pottery Barn International
Contact Customer Service:
+800.15002222
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn

International Orders

Pottery Barn is pleased to offer international shipping to over 90 countries. Shop in your preferred currency with your final price guaranteed when you place your order. Learn More About International Shipping

I live in the U.S. Can I ship an order internationally, but pay in U.S. Dollars?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). To get started, select the International Shipping link in the upper or lower right corner of any page of our website. Select your destination country and currency. You will see the flag of the destination country appear in the upper right corner of the website, and you'll be able to shop our site in the currency you selected.

Track Your Order (US only)

You can track your order 24 hours after it is placed. To track your order, please enter your 12-digit order number and billing ZIP code below, and then click "Track Order."

International Order Tracking

To track an order placed through our international checkout provided by Borderfree, please use our International Order Tracking feature. Tracking information is available once your order leaves the U.S. hub.

Track Your International Order

Privacy Policy

We respect your privacy and we adhere to strict industry guidelines and practices to protect the personal information that you share with us. For additional details, please see our Privacy Policy.