Return Policy — International

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, FiftyOne, in the original currency used for purchase.

We cannot accept returns on monogrammed, personalized, special–order items, or on items damaged through normal wear and tear. We also cannot accept returns of final–sale items.

For detailed procedures on returning other items, please contact us:

Exceptions

General Guidelines for what items are ineligible for International Shipping

Pottery Barn offers international shipping on most items. However, certain items are not eligible to ship internationally.

Items that are not eligible include:

• Oversized items or items requiring special handling as denoted by a surcharge after the item price. However, Canadian customers can purchase oversized items and items delivered by our In–Home Delivery Service by ordering through a local store. Prices on our Web Site may differ from prices in stores. Delivery restrictions may exist. To place an order, call your local store.
• Hazardous materials, live botanicals, aerosols, food products, perishable items and other items restricted from exporting.
• Items with licensing restrictions.
• Gift Cards.

Please ensure all items in your order can be shipped to your destination country.

Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110–120 volts) may result in fire and/or injury.