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Return Policy — United States, US Territories and APO/FPO

At Pottery Barn, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

For non-gift items, if within 30 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with an original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take up to 14 business days from time of request).

We cannot accept returns on gift cards, monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. Returns of mattresses are subject to a $200 return shipping fee. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.

For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service.

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Pottery Barn
Order by phone anytime:
1.888.779.5176
Pottery Barn
Pottery Barn
Order by fax anytime:
1.702.363.2541