Return Policy — United States, US Territories and APO/FPO

We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

We cannot accept returns on gift cards, monogrammed, special-order or other items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price that ends in $.97 or $.99. Prior purchases are not eligible for a price adjustment.

For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with an original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take up to 14 business days from time of request).

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

You may return merchandise for a refund or replacement using our online return service. For our return policy on gift registry purchases, or for detailed procedures for returning items, visit potterybarn.com or contact Customer Service at 1.888.779.5176 between the hours of 5:00 am - 9:00 pm PT (M-F), 6:00 am - 6:00 pm PT (S,S).

Contact Us

Pottery Barn
Order by phone anytime:
1.888.779.5176
Pottery Barn
Pottery Barn
Order by fax anytime:
1.702.363.2541