Shipping Information — United States, US Territories and APO/FPO
Labor Day — Monday, September 1st
|Shipping||Order by Date||To deliver on or before:|
|Standard UPS||Tuesday, August 26th 9:00am PT||Friday, August 29th |
Delivered by UPS 2 Day Service
|Monogramming Cut-Off||Sunday, August 24th 11:00pm PT|| |
Friday, August 29th
|Rush UPS||Thursday, August 28th 9:00am PT||Friday, August 29th |
Delivered by UPS 1 Day Service
|Gift Card Standard||Monday, August 18th 11:00am PT||Friday, August 29th |
|Gift Card Rush||Tuesday, August 26th 11:00am PT||Friday, August 29th |
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.779.5176.
|Order Total||Total Charges|
|Up to $15.00 ||$4.95|
|$15.01 - $25.00 ||$6.00|
|$25.01 - $45.00 ||$8.00|
|$45.01 - $65.00 ||$11.00|
|$65.01 - $90.00 ||$14.00|
|$90.01 - $125.00 ||$17.00|
|$125.01 - $200.00 ||$21.00|
|$200.01 & over ||10%|
|$3,000.01 & over ||5%|
Add $6.00 for each gift wrap.
For rush delivery, add $15.00 per address ($6.50 for Gift Card only orders).
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer. Gift Card only orders will have a Rush charge of $6.50 per address).
|48 States ||See Shipping and Processing||5 business days|
|Rush 48 States ||Add $15 (Gift card only orders will have a rush charge of $6.50) ||2 business days|
|Alaska||Add $10||5 business days|
|Add $10||10-15 business days|
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
At this time, we cannot ship items to Hawaii with an in-home delivery icon such as large furniture pieces or any items that exceed UPS shipping weight limits. Please call 1.888.779.5176 for more information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 between 5:00 a.m. and 9:00 p.m. PT, seven days a week for more information.
To learn more about international shipping, click here.
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
Items showing this symbolIn-Home Delivery are delivered by our In–Home Delivery service. With In–Home Delivery, most items are brought into your home, unpacked and assembled (except items such as headboards, mirrors and rugs — please call Customer Service at 1.888.779.5176 for further delivery details), and packaging is removed.
Delivery is by appointment; Monday — Friday in all areas; Saturday delivery in some areas. Our delivery service will contact you to arrange a day. Available in the contiguous 48 states only. (We're sorry, but only items marked with this symbol In-Home Delivery may be sent via In–Home Delivery).
In–Home Delivery in 1-3 Weeks
For your convenience, we offer a two–hour appointment window on all items marked with this symbol for major metropolitan areas. Select cities qualify for our In–Home 7–10 day delivery (see below). These items will be delivered by appointment, placed in the room of your choice and assembled**; the packing materials will also be removed.
**Assembly is not available for headboard attachment to a metal frame or sink consoles.
Cities With In–Home 7–10 Day Delivery
San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.
Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7-10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.
All non–upholstered items will arrive within 7 to 10 business days for the major cities listed at below. For other areas, your furniture will be delivered within 2 to 3 weeks.
Any upholstered item marked with the Quick Ship symbol Quick Ship will arrive within 7 to 10 business days for the cities listed below. For other areas, your furniture will be delivered within 2 to 3 weeks. Delivery on upholstered items without the Quick Ship symbol will take longer; call 1.800.922.5507 for details.