Shipping Information — United States, US Territories and APO/FPO
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.779.5176.
|Order Total||Total Charges|
|Up to $15.00 ||$4.95|
|$15.01 - $25.00 ||$6.00|
|$25.01 - $45.00 ||$8.00|
|$45.01 - $65.00 ||$11.00|
|$65.01 - $90.00 ||$14.00|
|$90.01 - $125.00 ||$17.00|
|$125.01 - $200.00 ||$21.00|
|$200.01 & over ||10%|
|$3,000.01 & over ||5%|
Add $6.00 for each gift wrap.
For next day delivery, add $17.50 per address.
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Next Day Delivery and Processing
For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6 pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6 pm through Sunday will arrive on Tuesday. Note: Next Day Delivery service is not available for some oversize items, White Glove Delivery , out of stock items, items on backorder, personalized items or for items shipped directly from the manufacturer. For questions, please call 1.888.779.5176 for more information.
|Standard Shipping - 48 States ||See Shipping and Processing||5 business days|
|Next Day Shipping - 48 States ||Add $17.50 ||Order by 6pm for Next Day |
|Alaska||Add $10||5 business days|
|Add $10||10-15 business days|
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Next Day Delivery charges.
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
At this time, we cannot ship items to Hawaii with a white glove delivery icon such as large furniture pieces or any items that exceed UPS shipping weight limits. Please call 1.888.779.5176 for more information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 between 5:00 a.m. and 9:00 p.m. PT, seven days a week for more information.
To learn more about international shipping, click here.
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
For standard delivery (5-7 business days), shipping and processing charges are free.
For next day (1 buesiness day), there is a charge of $8.50.
Next day orders received by 9am PT Mon - Fri will arrive next business day; orders placed after 9am Fri - Sun PT will arrive on Tues.
White Glove Delivery:
Items showing this symbol are delivered by our White Glove Delivery service. With White Glove Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. White Glove delivery is only available in the contiguous 48 states.
*: Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. Please call Customer Service at 1.888.779.5176 for further delivery details.
Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.
Quick Ship Upholstered Furniture: 1-3 weeks
Items marked as Quick Ship arrive at locations in most metropolitan areas** within 7 to 10 business days. For other areas, your Quick Ship furniture will usually be delivered within 2 to 3 weeks. There is no additional charge for Quick Ship delivery. This service is subject to product availability at time of shipping.
Special Order Upholstered Furniture: 8-10 weeks
Special made-to-order items with all parts in stock will usually ship from our distribution center within 8 to 10 weeks. All items not marked as Quick Ship are special order items.
All non–upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.
**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.