Shipping Information
Holiday Shipping Schedule
Valentine's Day — Tuesday, February 14th
Shipping |
Order by Date |
To deliver on or before: |
|---|---|---|
Standard UPS |
Tuesday, February 7th 5:00pm PT |
Monday, February 13th Delivered by UPS 3 Day Service |
Monogramming Cut–Off |
Tuesday, February 7th 5:00pm PT |
Monday, February 13th Delivered by UPS 3 Day Service |
Direct Ship |
Tuesday, February 7th 5:00pm PT |
Monday, February 13th Delivered by UPS 3 Day Service |
Rush UPS |
Friday, February 10th 9:00am PT |
Monday, February 13th Delivered by UPS 1 Day Service |
Gift Card Standard |
Tuesday, January 31st 11:00am PT |
Monday, February 13th |
Gift Card Rush |
Tuesday, February 7th 11:00am PT |
Monday, February 13th |
President's Day — Monday, February 20th
Shipping |
Order by Date |
To deliver on or before: |
|---|---|---|
Standard UPS |
Monday, February 13th 5:00pm PT |
Monday, February 20th Delivered by UPS 3 Day Service |
Monogramming Cut–Off |
Monday, February 13th 5:00pm PT |
Monday, February 20th Delivered by UPS 3 Day Service |
Direct Ship |
Monday, February 13th 5:00pm PT |
Monday, February 20th Delivered by UPS 3 Day Service |
Rush UPS |
Thursday, February 16th 3:00pm PT |
Monday, February 20th Delivered by UPS 1 Day Service |
Gift Card Standard |
Tuesday, February 7th 11:00am PT |
Monday, February 20th |
Gift Card Rush |
Tuesday, February 14th 11:00am PT |
Monday, February 20th |
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.779.5176. We regret that we cannot ship to foreign countries.
Shipping to Hawaii
Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.
Destination |
Charge |
Arrival |
|---|---|---|
| 48 States | 5 business days |
|
| Rush 48 States | Add $15 |
2 business days |
| Alaska, Hawaii |
Add $10 |
5 business days |
| U.S. Territories* |
Add $10 |
10-15 business days |
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
Standard Delivery and Processing Charges
| Order Total | Total Charges |
|---|---|
| Up to $15.00 | $4.95 |
| $15.01 - $25.00 | $6.00 |
| $25.01 - $45.00 | $8.00 |
| $45.01 - $65.00 | $11.00 |
| $65.01 - $90.00 | $14.00 |
| $90.01 - $125.00 | $17.00 |
| $125.01 - $200.00 | $21.00 |
| $200.01 & over | 10% |
| $3,000.01 & over | 5% |
Add $5.50 for each gift wrap.
For rush delivery, add $15.00 per address
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 between 5:00 a.m. and 9:00 p.m. PT, seven days a week for more information.
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.
Quick Ship
Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7-10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.
In–Home Delivery
Items showing this symbol
are delivered by our In–Home Delivery service. With In–Home Delivery, most items are brought into your home, unpacked and assembled (except items such as headboards, mirrors and rugs — please call Customer Service at 1.888.779.5176 for further delivery details), and packaging is removed.
Delivery is by appointment; Monday — Friday in all areas; Saturday delivery in some areas. Our delivery service will contact you to arrange a day. Available in the contiguous 48 states only. (We're sorry, but only items marked with this symbol may be sent via In–Home Delivery).
International Shipping
We only ship to the United States, U.S. Territories and APO/FPO addresses. Click here for further details.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point which means title passes in California.