Terms and Conditions of the Pottery Barn Gift Cards Gift Cards may be used for making purchases at stores in the United States & Puerto Rico, by phone or online with Pottery Barn??, Pottery Barn Bed & Bath™, pottery barn kids??, Pottery Barn Teen??, west elm?? and Williams-Sonoma??. They may not be redeemed for cash or applied as payment to any account, unless required by law. Pottery Barn does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. You may not purchase more than $10,000 in Gift Cards in one day. Acceptance of a gift card constitutes acceptance of these terms and conditions, which may change at any time. To place an order by phone, call 1-800-922-5507. For balance inquiry by phone, call 1-800-846-9713.