Shipping Information
3 WAYS TO SAVE ON SHIPPING!
New and Improved Rate Table
We've further reduced shipping charges on orders greater than $3,000 - now just 5% of your total order.
Reduced Surcharges on 600 Items
We've significantly reduced surcharges on the delivery charges for over 600 items. You'll save up to $675 on the delivery and processing surcharge. To find these special savings on the website, look for red "DELIVERY DISCOUNT!"messaging on product pages as you shop Furniture categories.
Set Discounts
With significant discounts on media, home office and bedroom furniture, now's the perfect time to set up your entire space just the way you want. To find these special savings on the website, look for red "DELIVERY DISCOUNT!"messaging on product pages as you shop Furniture Categories.
SHIPPING & PROCESSING INFORMATION
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.779.5176. We regret that we cannot ship to foreign countries.
Destination |
Charge |
Arrival |
|---|---|---|
| 48 States | 5 business days |
|
| Rush 48 States | Add $15 |
2 business days |
| Alaska | Add $10 |
5 business days |
| U.S. Territories* |
Add $10 |
10-15 business days |
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
Standard Delivery and Processing Charges
Order Total |
Total Charges |
|---|---|
| Up to $15.00 | $4.95 |
| $15.01 - $25.00 | $6.00 |
| $25.01 - $45.00 | $8.00 |
| $45.01 - $65.00 | $11.00 |
| $65.01 - $90.00 | $14.00 |
| $90.01 - $125.00 | $17.00 |
| $125.01 - $200.00 | $21.00 |
| $200.01 & over | 10% |
| $3,000.01 & over | 5% |
Add $6.00 for each gift wrap.
For rush delivery, add $15.00 per address
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point which means title passes in California.
International Shipping
We now offer the shipment of merchandise to the United Kingdom. To place an order to ship to the United Kingdom, please contact Customer Service.
To contact Customer Service from the United Kingdom, please call 0808.234.2668 (toll free from land lines, please check with your mobile phone provider for applicable rates) 7 days a week, 2:00 pm - 2:00 am (GMT/BST as applicable)
To contact Customer Service from within the United States, please call 1.866.851.3067
You may also fax your order form to (00)1.702.363.2657 or email your order form to potterybarninternationalcustomerservice@wsgc.com and a Customer Service associate will begin processing your order and contact you to complete the transaction.
We are currently shipping smaller-sized items to the United Kingdom. For a complete list of all products that we are able to ship the the United Kingdom, please contact Customer Service.
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.
FURNITURE DELIVERY
White Glove Delivery in 1–3 Weeks
For your convenience, we offer a two-hour appointment window on all items marked with this symbol 
for major metropolitan areas. Select cities qualify for our White Glove 7–10 day delivery (see below). These items will be delivered by appointment, placed in the room of your choice and assembled**; the packing materials will also be removed.
**Assembly is not available for headboard attachment to a metal frame or sink consoles.
Non-Upholstered Furniture
All non–upholstered items will arrive within 7 to 10 business days for the major cities listed at below. For other areas, your furniture will be delivered within 2 to 3 weeks.
Upholstered Furniture
Any upholstered item marked with the Quick Ship symbol 
will arrive within 7 to 10 business days for the cities listed below. For other areas, your furniture will be delivered within 2 to 3 weeks. Delivery on upholstered items without the Quick Ship symbol will take longer; call 1.800.922.5507 for details.
Cities With In–Home 7–10 Day Delivery
San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.
Quick Ship
Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7-10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.
DELIVER YOUR PRODUCT FAST
Pottery Barn delivery is the fastest in the country for comparable items.
Most of our items that can be delivered by UPS arrive in 5 days or less; this includes many furniture items that can be delivered by UPS, such as chairs, headboards and trunks. Larger furniture items that are in stock are delivered within 1 to 3 weeks, depending on your location.
Our White Glove Delivery is the best out there
For items that are delivered using our white glove delivery service, we schedule a delivery time to fall within a two-hour window. Most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. Delivery is by appointment, Monday - Saturday; our delivery service will call to arrange a day. White Glove Delivery is available in the contiguous 48 states.
We offer great value
Compare our prices against others and you'll find that our total price on every item - including shipping - offers an excellent value, and the quality of our service is the best you'll find anywhere.