SHIPPING
UPS Shipping
UPS can deliver most in-stock items within 3-5 business days.
Next Day Delivery and Processing
We can arrange for next day delivery to most destinations within the contiguous 48 states, for an extra charge of $26.00 per address. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 4pm PT through Sunday will arrive on Tuesday.
Unlimited Flat Rate Shipping
For one low, flat fee per trip, we will*:
- Deliver every eligible piece to the room of your choice – regardless of number of items
- Unpack and assemble each piece
- Remove and recycle the packaging
You can schedule delivery as soon as all items are ready. White glove service includes a two-person crew. Delivery fee varies by zip code and order total. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.
White Glove delivery is only available in the contiguous 48 states. Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.
*Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation or wall mounting.
View the complete Shipping and Delivery Information page.
EASY RETURNS
You can return eligible items(s) within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required. Made to Order items are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.
Easy Ways to Return:
- Stores - You can return most items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges.
- Bring to UPS Location (under 70 lbs) – See our full Easy Returns Policy to start the process.
Details:
Ineligible Items
Items non-eligible for returns or exchanges:
- Items without an original receipt or gift receipt
- Monogrammed items
- Gift cards
- Made to Order items, including custom rugs and furniture
- Final sale items (with prices ending in $.X7 or $.X9)
- Items damaged through normal wear and tear
Questions? See our full Easy Returns Policy.