Build Your Own - Chelsea Slipcovered Sectional Components

SHIPPING

Special Order:  6-8 weeks
Special orders will usually ship in 6 to 8 weeks in most metropolitan areas (see above for list).  For additional information, please call 1.888.779.5176.

In-Home Delivery Service
We are proud of our exclusive In-Home Delivery Service.  When indicated, these items will be brought into your home, unpacked and assembled, and the packaging is taken away. Delivery is by appointment; Monday - Friday in all areas; Saturday delivery in some areas.

Hawaii Delivery
We are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order.  This surcharge is in addition to regular delivery charges which are listed below.

Surcharges
Furniture, rugs and other large items are bulky, and can be heavy, so these items have a delivery and processing surcharge; this charge is listed in parentheses after the price and is an additional charge.

More shipping info can be seen here.

Standard Delivery and Processing Charges
Order Total:
Up to $15.00 = $4.95 charge
$15.01 to $25.00 = $6.00 charge
$25.01 to $45.00 = $8.00 charge
$45.01 to $65.00 = $11.00 charge
$65.01 to $90.00 = $14.00 charge
$90.01 to $125.00 = $17.00 charge
$125.01 to $200.00 = $21.00 charge
$200.01 & over = 10% charge
$3,000.01 & over = 5% charge

Return Policy
We take great pride in the quality and craftsmanship of our products. Attention to design, material, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.  

We cannot accept returns on special-order upholstered items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.

For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact us at 1.888.779.5176, 7 days a week, 5:00am - 9:00pm (PT).