Collins Room Divider

Delivery Information
Our expedited delivery means that orders arrive in the following cities within 7 to 10 business days: On the West Coast, San Francisco and Los Angeles. On the East Coast, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Fort Meyers/Orlando and Miami/Fort Lauderdale, FL. For other areas, your furniture will be delivered within 2 to 3 weeks.

Surcharges
Furniture, rugs and other large items are bulky, and can be heavy, so these items have a delivery and processing surcharge; this charge is listed in parentheses after the price and is an additional charge.

In-Home Delivery Service
We are proud of our exclusive In-Home Delivery Service. When indicated, these items are brought into your home, unpacked and assembled, and the packaging is taken away. Delivery is by appointment; Monday - Friday in all areas; Saturday delivery in some areas. In-Home Delivery is available in the contiguous 48 states as well as Maui, Oahu and the Island of Hawaii.
View General Shipping Information
Learn How to Measure for Delivery

Standard Delivery and Processing Charges
Order Total:
Up to $15.00 = $4.95 charge
$15.01 to $25.00 = $6.00 charge
$25.01 to $45.00 = $8.00 charge
$45.01 to $65.00 = $11.00 charge
$65.01 to $90.00 = $14.00 charge
$90.01 to $125.00 = $17.00 charge
$125.01 to $200.00 = $21.00 charge
$200.01 & over = 10% charge
$3,000.01 & over = 5% charge
Add $4.25 for each gift wrap.
For rush delivery, add $15.00 per address

Return Policy
At Pottery Barn, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.

For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888.779.5176, 7 days a week, 5:00am - 9:00pm (PT).