Pottery Barn Gift Cards
Giving the gift they want is as easy as sending a Pottery Barn Gift Card.
Gift Cards may be used for making purchases at stores in the United States & Puerto Rico, by phone or online with Pottery Barn®, pottery barn kids®, PBteen®, west elm®, Williams-Sonoma®, and Williams-Sonoma Home®. They may not be redeemed for cash or applied as payment to any account, unless required by law. Pottery Barn does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use or resale of cards. You may not purchase more than $10,000 in Gift Cards in one day. Acceptance of a gift card constitutes acceptance of these terms and conditions, which may change at any time.
- Gift cards arrive in 7-10 business days and ship for free.
- For even faster shipping, opt for two-day delivery for an additional $6.50.
- Arrive with your personalized message in a special gift envelope by first-class mail.
- Can be redeemed at any of Pottery Barn, Pottery Barn Kids, PBteen, Williams-Sonoma, Williams-Sonoma Home or West Elm stores, online or by phone.
- Available in the following denominations: $25, $50, $75, $100, $150, $200 or $250.
For standard delivery of items in stock, UPS will deliver as quickly as 5 business days. Items shipped to Alaska, Hawaii and US Territories will take longer, and are delivered by UPS or USPS at our regular fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For these addresses or APO or FPO addresses, call our Sales Department at 1.888.779.5176.
Standard Delivery and Processing Charges
Up to $15.00 = $4.95 charge
$15.01 to $25.00 = $6.00 charge
$25.01 to $45.00 = $8.00 charge
$45.01 to $65.00 = $11.00 charge
$65.01 to $90.00 = $14.00 charge
$90.01 to $125.00 = $17.00 charge
$125.01 to $200.00 = $21.00 charge
$200.01 & over = 10% charge
$3,000.01 & over = 5% charge
Add $5.50 for each gift wrap.
For rush delivery, add $15.00 per address
At Pottery Barn, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.
For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888.779.5176, 7 days a week, 5:00am - 9:00pm (PT).