FREQUENTLY ASKED QUESTIONS

CREATING AND MANAGING A REGISTRY

How do I create a registry at Pottery Barn?

You can create a gift registry online or at any one of our stores.

Are all products on Pottery Barn's website and in the Pottery Barn catalog available to add to my registry?

Most products available from potterybarn.com and the Pottery Barn catalog are available to add to your registry online. However, some seasonal items may not appear in the registry assortment and some products are only available at Pottery Barn retail locations.To add a retail store product, please call or visit a Pottery Barn store near you.

When should I register?

It's up to you! We suggest that you register 6-8 months before the big day. This allows family and friends enough time to purchase gifts and make sure they arrive on time.

How many items should my registry include?

The short answer: as many (or as few) as you want. We reccomend registering for more items than there are guests, and to register for items across various price points so everybody can feel like they're a part of the big day.

Can I register for Pottery Barn Gift Cards?

Yes, you can register for Gift Cards, which are redeemable at all Williams-Sonoma brands including Pottery Barn, PBteen, pottery Barn kids, west elm, Williams-Sonoma, and Mark and Graham.

Many guests would like to give Gift Cards, but would feel more comfortable doing so if they knew it was an option you had requested. Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like.

During the registry creation process, just indicate at the bottom of the Shipping Information page that you'd like to receive Gift Cards. If you decide after you have registered that you would appreciate Gift Cards from your guests, simply click on the link to "My Profile" within the Manage My Registry page. You will be able to track Gift Card purchases in the Thank You Note Manager. Gift Cards may be redeemed online, by phone and in stores.

Can I make changes to my registry?

Yes. You can add or delete items, and make changes to your personal information on your registry whenever you wish. You can make your changes online or at any one of our stores.

What if I forget my password?

If you listed an email address when you created your registry, we can send your password to that address. This email will include all passwords that are associated with your registry. For security reasons, we cannot send passwords to any email address other than the one listed in your registry profile. If you did not list an email address, please call 1.888.779.5176 for this information, or visit a Pottery Barn store.

How does Pottery Barn protect my personal information online?

We take security and protection of personal information very seriously. When you first create your registry, you will be asked to establish a password. This password must be used to edit your registry or to gain access to your profile.

Once you create your registry, you may select one of three access options for your friends and family by going to Manage Your Registry and selecting Privacy Settings. "Open" access allows anyone that visits potterybarn.com to view the registry and purchase gifts online. "Password Protected" means you create a password to be given to friends and family, who must then use the password to view the registry and purchase gifts online. Finally, Open Only to Registrant means that only you can edit and view your registry online; guests must visit a store to view your registry or to make purchases.

Regardless of which guest access option is selected, your registry is always accessible at any Pottery Barn store.

Will my personal information (address, telephone numbers, ship-to address, etc.) be accessible to friends and family or displayed on the website?

No. Only your name, event type, event date, city and state will be displayed on the website or printed on your registry. All ship–to addresses are secured within our system, and gifts are automatically shipped to the address that you have specified in your registry profile.

Can I have multiple ship–to addresses?

Yes. You may specify a ship-to address for both before and after the event. Make sure when designating an address that there will be someone present to accept deliveries.

Do my friends and family need a password to access my registry online?

You can decide whether friends and family will need a password to view your registry online in your Privacy Settings within your registry profile. This password will only be necessary for guests to shop online. All registries are available for viewing in our stores without a password.

If you decide to select a password, you will need to share it directly with your friends and family. Pottery Barn can not disclose your password to your guests.

Will I be notified if items on my registry are on backorder, have been discontinued, or are no longer available for any reason?

We will send you an email when an item we normally carry year–round is no longer going to be offered, so that you can choose to either purchase that item while quantities are still in stock, or add something else to your registry instead.

For backordered items, a message will appear under "Registry Status" after you log into your registry. Friends and family can still purchase these items for you for a later delivery.

Can I choose seasonal items for my registry?

Yes, you may. Unfortunately, we cannot guarantee how long a seasonal item will remain available for purchase. To increase the likelihood of availability, you may want to consider registering for seasonal items just a few months before your event. Be sure to visit your registry several times before your event to add new items and make adjustments as appropriate.

How do I print my registry?

To print your registry, click "View Registry" from the top navigation. Once your registry appears, select the Print Version icon to create a printer–friendly version of the registry. Then simply select "Print" from your browser. You may also visit any store to receive a copy of your registry.

How long do registries remain online?

Your registry will remain active for one year after the date of the event.

Where can gifts from my registry be purchased?

Gifts from your registry may be purchased online, at any Pottery Barn store and by phone.

What is The Knot and why will my registry be displayed there?

The Knot is a website that helps couples plan their wedding. Pottery Barn's partnership with The Knot offers another convenient way for friends and family to access to your registry. Once you have registered at Pottery Barn, your registry will automatically be accessible for viewing at The Knot.(Only the registrant names can be viewed on The Knot.) Access is subject to any privacy options that the registrant has established.

If you would prefer not to be included on this partner site, please contact our registry customer service at 1.888.779.5176.

How can I permanently delete my Pottery Barn registry?

If you would like to remove your registry from us, please contact our Registry Customer Service at 1.888.779.5176.

How often are registry purchases updated?

Your registry is updated 1-2 hours after an order has been placed online, and within 48 hours after an item is purchased at one of our stores.

What if I receive duplicate gifts?

All Pottery Barn Regstry purchases are covered by our No-rush Returns. Just return the item by mail or to your local store within 90 days of your event or within 90 days of purchase (whichever date is later.)

For more information, please refer to our return policy and instructions online.

How do I return gifts purchased from my registry?

If for any reason you would like to return or exchange one of your gifts, we will gladly exchange it for another item or issue you a merchandise credit. Registry items may be returned within 90 days of the event or within 90 days of purchase, whichever is later. Refund checks are unavailable to the registrant for gifts received. Please remember to save your gift receipts and packing slips, as these will ensure that you receive the correct price for your merchandise.

Please note that we cannot accept returns on monogrammed, personalized, final sale or special order items. We happily accept returns at any of our store locations, or simply visit the Returns Center to print a UPS mailing label, schedule a pickup, and process your return quickly online. If your gift is a catalog/internet only item, a merchandise credit will be mailed to you shortly after your visit. You may also return your packages by mail, simply refer to the instructions on the packaging slip or call 1.888.779.5176.

How do I redeem Gift Cards or merchandise credit cards?

Gift Cards and merchandise credit cards may be redeemed online, by phone, or at any Pottery Barn, pottery barn kids, PBteen, west elm, Williams–Sonoma and Mark and Graham and store. To redeem online, enter the 16–digit card number and the 8-digit pin number in the "REDEEM GIFT CARDS OR PROMOTIONS" section on the Payment Information page during checkout. There will be the option to enter up to five Gift Cards or merchandise credit cards per order, which will automatically be deducted from your total.

How do I check the balance of Gift Cards or merchandise credit cards online?

To check the balance of your Gift Card or merchandise credit card online, click here. To see the amount remaining on your card, type in the 16–digit card number and the 8–digit pin number, then click "Check Balance".

Does Pottery Barn have a completion program?

Yes. Pottery Barn offers 10% off purchases to registrants for up to 6 months after the big day. You will receive an email in the weeks after your celebration explaining the details. When you are ready to take advantage of the online completion program, sign in to your registry and select "Completion Program" from the top navigation. You will find more information on the program and a link that allows you to apply the 10% discount to your purchase

Is Pottery Barn Registry available in Canada?

Yes. Our Canadian stores have a registry program exclusively for our Canadian registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.potterybarn.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian Pottery Barn stores or call 1.800.678.1699 (if calling from the United States or Canada.)

Is Pottery Barn Registry available in Puerto Rico?

Yes. Our Puerto Rico store offers a complete registry program. To create or manage your registry, visit the Puerto Rico store or potterybarn.com.

Is Pottery Barn Registry available to international customers?

Unfortunately, our registry program is only available to customers in the U.S. and Puerto Rico at this time. If you are in Canada, please visit our stores, call 1.800.678.1699 or visit www.potterybarn.ca to view a registry list.

FINDING AND SHIPPING FROM A REGISTRY

Where can I purchase gifts from a Pottery Barn Registry?

You can purchase gifts from a registry online, by calling 1.888.779.5176 or by visiting any Pottery Barn store.

How do I find a registry?

There are three ways to search for a registry: call 1.888.779.5176, visit any Pottery Barn store, or search online. Finding a registry online is as easy as selecting Registry from the top navigation. Once you are in the Registry section, click on Find A Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry. If you are unable to find the registry or a gift that you would like to purchase, browse our gift ideas section to find the perfect gift.

What if I cannot find a registry online and I know that someone is registered with Pottery Barn?

If you are searching for a Canadian registry, please note that Canadian registries are not accessible online. Registrants and guests can view Canadian registries by visiting www.potterybarn.ca For assistance with a Canadian registry, please contact a Canadian Pottery Barn store or call 1.800.678.1699 (if calling from the United States or Canada).

If you are searching for a U.S. registry, please note that, for privacy reasons, some people choose to limit access to their online U.S. registry. If you cannot find the U.S. registry you are looking for, call 1.888.779.5176 or contact any U.S. Pottery Barn store.

If I am purchasing a gift, do I need a password to access a registry?

To ensure their privacy, some registrants choose to have friends and family use a gift-giver password. The registrant must advise gift–givers of this password in order to gain access to the registry.

What should I do if I forget the gift–giver's password?

Please contact the registrant directly. For privacy reasons, Pottery Barn will only disclose the password to the registrant.

Can I select a gift from merchandise not included on the registry list?

Yes. Explore the entire Pottery Barn collection — including gifts. If you have selected a registry during your visit, you may indicate that this is a gift for that registrant. If you purchase something that was not previously on the registry, it will appear on the registry as having been purchased so that other gift givers know not to purchase the same item.

Can I include a Gift Card with gifts purchased online?

Yes. During the checkout process, you have the option of typing a personal message that will be printed on a card and included with the gift. For larger items, the gift message will be printed on the packing slip.

Will you gift wrap an item selected from a registry?

Yes. For an additional charge of $6.00 per address, we will wrap your order and include your printed message on a Gift Card. The gift wrap option is made available to you during the checkout process. If you choose to gift wrap more than one item online, each item will be wrapped separately. To wrap multiple items together, you can call Customer Service at 1.888.779.5176. We regret that large items and those shipped directly from the manufacturer cannot be gift wrapped.

We also offer free in-store gift wrapping for registry purchases.

How do I purchase Gift Cards online?

It is easy to purchase a Gift Card online. Click here to order a Gift Card online or call 1.888.779.5176 and an associate will be happy to help you. Gift Cards are available in the following denominations: $25, $50, $75, $100, $150, $200 and $250. The Gift Card will arrive in a special gift package with your personalized message, along with a copy of our latest Pottery Barn catalog for easy shopping. There is no shipping and processing charge for Gift Cards if you select Standard Delivery (5–7 business days). If you wish, you can also ship the Gift Card via Rush Delivery for an additional $8.50 per order. Next day orders received by 9am PT Mon — Fri will arrive next business day; orders placed after 9am Fri — Sun PT will arrive on Tues.

How do I know if an item is on back order or is no longer available?

As you shop, we will let you know if an item is on back order or is no longer available. If the item is on back order, we will tell you the date when we expect it to be available for shipment.

Will Pottery Barn confirm my online order?

Yes. If you provide your email address when placing an order, we will send you a confirmation notice within 24 hours.

How can I check the status of an online order?

You can check the status of an order with our Order Tracking service. All you need is the order number and your billing zip code. Alternatively, you can call 1.888.779.5176 and we will check the status of your order.

Can I purchase items for myself or someone else while I am shopping from a registry?

Yes. As you shop for items not included on a registry, you will be asked if this is for a registrant and if you would like the item shipped to you, a registrant or other.

What shipping options are available?

Click here to view our shipping information.

To whom will a gift be shipped?

You may choose to have a gift shipped directly to the registrant or, if you prefer, to another address that you select. If you choose to ship directly to the registrant, we will send the gift to the address they have specified. For privacy reasons, you will not see the registrant's shipping information during this process.

Can I send a group gift?

We offer a group eGift card. Our group eGift option allows you to share the cost of a gift with friends or family instead of paying for the entire gift yourself. Collected contributions are pooled together and the gift recipient receives an eGift Card for the total value of all contributions. Click here to get started.

How can I purchase gifts from a registry created in Canada?

Please contact one of our Canadian Pottery Barn stores or call 1.800.678.1699 (if calling from the United States or Canada). To view a Canadian registry list, visit www.potterybarn.ca.

As a Canadian resident, can I order items from the Pottery Barn Registry for delivery within the United States?

Yes. Gift purchases made for U.S. registries can be made by calling our Customer Service Center at 1.888.779.5176. An associate will ensure that your purchase is updated in the gift registry.