Customer Service
Pottery Barn is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
Helpful Numbers
To order by phone, or if you have questions about your order or about our website, please contact us:
From United States, US Territories, and AFP/FPO
- Pottery Barn
- Order by phone anytime:
- 1.888.779.5176
- Pottery Barn
- Order by fax anytime:
- 1.702.363.2541
- Pottery Barn
- Contact Customer Service:
- 1.888.779.5176
- 7 days a week, 5:00 am - 9:00 pm PT
- Pottery Barn
- Contact Registry Customer Service:
- 1.888.779.5176
- 7 days a week, 5:00 am - 9:00 pm PT
- Pottery Barn
- Email:
- customerservice@potterybarn.com
From Canada
- Pottery Barn Canada
- Contact Customer Service:
- 1.855.860.1079
- 7 days a week, 5:00 am - 9:00 pm PT
- Pottery Barn
- Email:
- international@potterybarn.com
From All Other Countries
- Pottery Barn International
- Contact Customer Service:
- +800.15002222
- 7 days a week, 5:00 am - 9:00 pm PT
- Pottery Barn
- Email:
- international@potterybarn.com
International Orders
Pottery Barn is pleased to offer international shipping to over 90 countries. Shop in your preferred currency with your final price guaranteed when you place your order. Learn More About International Shipping
I live in the U.S. Can I ship an order internationally, but pay in U.S. Dollars?
Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). To get started, select the International Shipping link in the upper or lower right corner of any page of our website. Select your destination country and currency. You will see the flag of the destination country appear in the upper right corner of the website, and you'll be able to shop our site in the currency you selected.
Track Your Order (US only)
You can track your order 24 hours after it is placed. To track your order, please enter your 12-digit order number and billing ZIP code below, and then click "Track Order."
International Order Tracking
To track an order placed through our international checkout provided by FiftyOne, please use our International Order Tracking feature. Tracking information is available once your order leaves the U.S. hub.
Track Your International Order
Privacy Policy
We respect your privacy and we adhere to strict industry guidelines and practices to protect the personal information that you share with us. For additional details, please see our Privacy Policy.
