GENERAL ORDERING & SHIPPING INFORMATION

Can I place an order to ship internationally?

We only ship to the United States, U.S. Territories and APO/FPO addresses. To place an order to ship to Canada, please contact Customer Service at 1.866.753.1348, or visit one of our Canadian Stores. Back to top

How do I purchase an item for a United States customer with a foreign credit card?

Please contact U.S. Customer Service at (00)1.888.779.5176. Back to top

What is Pottery Barn's privacy policy?

To review the Pottery Barn privacy policy, click here.

Our web sites use "cookies." We may also use cookies in emails that you receive from us. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services by clicking here. In addition, in connection with the services that they provide to us, certain of our Service Providers may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the web. These third parties do not have access to any personal information about you. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the web site or our services may not work if you delete or disable cookies. Back to top

ORDERING & SHIPPING TO ALASKA AND HAWAII

Does Pottery Barn ship merchandise to Alaska or Hawaii?

Yes, Pottery Barn ships merchandise to both Alaska and Hawaii. Back to top

How are items that are shipped to Alaska and Hawaii delivered?

Items shipped to Alaska and Hawaii are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to APO or FPO addresses via Parcel Post, please contact Customer Service at 1.888.779.5176. Back to top

Can I ship a large furniture item to a Hawaiian shipping address?

Yes. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges. When ordering online, your order will be processed without this additional fee, and the additional shipping surcharge will be applied separately to your order. Back to top

What are the standard shipping and processing charges for shipping to Alaska and Hawaii?

Order Total	Total Charges
Up to $15.00	$4.95
$15.01 - $25.00	$6.00
$25.01 - $45.00	$8.00
$45.01 - $65.00	$11.00
$65.01 - $90.00	$14.00
$90.01 - $125.00	$17.00
$125.01 - $200.00	$21.00
$200.01 & over	10%
$3,000.01 & over	5%

Add $4.25 for each gift wrap. Back to top

How is sales tax calculated?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point. Back to top

ORDERING & SHIPPING TO US TERRITORIES

How are items that are shipped to US Territories delivered?

Items shipped to US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please contact Customer Service at 1.888.779.5176. Back to top

What are the standard shipping and processing charges for shipping to US Territories?

Order Total	Total Charges
Up to $15.00	$4.95
$15.01 - $25.00	$6.00
$25.01 - $45.00	$8.00
$45.01 - $65.00	$11.00
$65.01 - $90.00	$14.00
$90.01 - $125.00	$17.00
$125.01 - $200.00	$21.00
$200.01 & over	10%
$3,000.01 & over	5%

Add $4.25 for each gift wrap. Back to top

How is sales tax calculated?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point. Back to top

Are there any Pottery Barn stores outside of the contiguous 48 states?

Yes, Pottery Barn recently opened a store in Puerto Rico. For a complete list of Pottery Barn stores, click here. Back to top

Does your Puerto Rico Pottery Barn store offer a Wedding & Gift Registry?

Yes. Our Puerto Rico store offers a complete Wedding and Gift registry. To create or manage your registry, visit the Puerto Rico store or potterybarn.com. Back to top

ORDERING & SHIPPING TO CANADA

Does Pottery Barn ship merchandise to Canada?

At this time, we regret that we are unable to ship merchandise or catalogs to Canada from our website. We can ship merchandise to a United States address from a Canadian billing address. For assistance, please call 1.702.360.7002. Our Canadian stores are also able to ship select items to locations across Canada. For more detailed information, please contact the store nearest you. Store locations and contact information can be found on our stores page. Back to top

Are there any Pottery Barn stores in Canada?

Please click here for a complete list of Pottery Barn stores in Canada. Back to top

Do Canadian Pottery Barn stores offer a Wedding & Gift Registry?

Yes. Our Canadian stores have a Wedding & Gift Registry program exclusively for our Canadian Registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.potterybarn.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from the United States or Canada.) Back to top

How can I purchase gifts from a registry created in Canada?

Please contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from the United States or Canada). Back to top

As a Canadian resident, can I order items from the Pottery Barn Wedding & Gift Registry for delivery within the United States?

Yes. Gift purchases made for U.S. registries can be made by calling our Customer Service Center at 1.888.779.5176. An associate will ensure that your purchase is updated in the gift registry. Back to top

How can I find more information about Pottery Barn in Canada?

Please visit our Canadian website at www.potterybarn.ca for information or to be notified of store openings in Canada. At this time, we regret that we are unable to ship merchandise or catalogs to Canada. Back to top