Allstate Protection Plans will send you a welcome email after your item ships. Your plan will be automatically registered with Allstate once the item ships, so no registration is required to activate your plan.

Standard Protection Plans cover issues resulting from product failures, breakdowns, hardware malfunctions and defects. (Lighting and hardware are covered by standard protection).

Accident Protection Plans include everything in Standard Protection Plans as well as product damage as a result of accidents. (Furniture, rugs and mattress protectors have accident protection.)

For more detailed information, please see our brochure.

Loss, theft, intentional damage, damage caused by neglect, misuse, weather events, sun-bleaching damage caused by the application of topical treatments (e.g., fabric cleaner), stains built up over time and recurring damage (e.g. the cat repeatedly scratches the back of the sofa or the dog has a favorite spot to potty) are not covered. For more detailed information, refer to our Terms & Conditions at AllstateProtectionPlans.com/terms.

Allstate’s protection starts after your item arrives to your home. Please allow up to two weeks post-shipping to receive email confirmation of your protection plan. Your protection plan is auto registered so there’s no need to activate your plan.

No. The protection plan must be purchased at the same time as the eligible item.

Registration is not required for the plan to be active, but a receipt is required to file a claim. Registering can help save time if you need to file a claim in the future. You can register anytime at AllstateProtectionPlans.com/PotteryBarn.

The fastest way to file a claim is online at AllstateProtectionPlans.com/PotteryBarn. You will be required to (1) create an online account or log into your existing account if you’ve already registered your plan, (2) upload an image of your receipt showing the item and protection plan and (3) provide information about the incident. Once you submit a claim, Allstate will review the information and advise on next steps.

Once your claim is approved, Allstate may do one of the following depending on your issue:

• Send you a stain kit (via rapid shipping)
• Schedule an in-home repair
• Send you a new Pottery Barn replacement
• Reimburse you with a gift card

If you or Pottery Barn cancels your order before the item ships, Pottery Barn will automatically cancel your protection plan and refund the plan price.
However, if you or Pottery Barn cancel your order after it ships and you want to cancel the protection plan, please reach out to Allstate to cancel and receive a refund.

Please note: If Pottery Barn creates a replacement order for your item, the initial protection plan will be canceled but a new plan will automatically be assigned to your replacement item.

Protection plans can be canceled for a full refund within 30 days of item delivery or canceled for a prorated refund after that through the end of the protection plan term.

Within 30 days of item delivery:
• If the protected item is returned to Pottery Barn, the protection plan is automatically cancelled and refunded by Pottery Barn.
• If you want to cancel only your plan, and you have not been charged for the protected item, please contact Pottery Barn to receive a full refund.
• If you want to cancel only your plan, but have already been charged for the protected item, please contact Pottery Barn for a full refund.

After 30 days of delivery:
• Please contact Allstate for a prorated refund for the protection plan. To contact Allstate, please visit AllstateProtectionPlans.com/PotteryBarn.