SHIPPING

UPS can deliver most in-stock items within 3-5 business days.

Next Day Delivery and Processing

We can arrange for next day delivery to most destinations within the contiguous 48 states, for an extra charge of $26.00 per address. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 4pm PT through Sunday will arrive on Tuesday. Note: Next Day Delivery service is not available for some oversized items, White Glove Delivery, out of stock items, personalized items or for items shipped directly from the manufacturer.

View the complete Shipping and Delivery Information page.

EASY RETURNS

You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

Easy Ways to Return:

Stores - You can return most non-furniture items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges.
Bring to UPS Location (under 70 lbs) – See our full Easy Returns Policy to start the process.

Details:

Ineligible Items

Items non-eligible for returns or exchanges:

Items without an original receipt or gift receipt
Monogrammed items
Mattresses
Gift cards
Made to Order items, including custom rugs and furniture
Final sale items (with prices ending in $.X7 or $.X9)
Items damaged through normal wear and tear

Questions? See our full Easy Returns Policy.

Open Box: Westly Over the Toilet Ladder