Quick Ship: Delivered in 2-4 Weeks to Major Metropolitan Areas

There is no additional charge for Quick Ship delivery. This service is subject to product availability at time of shipping. You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Questions? See our full Easy Returns Policy.

Made to Order: Non-Returnable

Made to Order items are usually delivered within 6+ weeks to addresses within the contiguous 48 states. Once it reaches our distribution center, a local delivery service will contact you to schedule a delivery appointment.

Unlimited Flat Rate Shipping

For one low, flat fee per trip, we will*:

Deliver every eligible piece to the room of your choice – regardless of number of items
Unpack and assemble each piece
Remove and recycle the packaging

You can schedule delivery as soon as all items are ready. White glove service includes a two-person crew. Delivery fee varies by zip code and order total. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.

White Glove delivery is only available in the contiguous 48 states. Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

*Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation or wall mounting.

View the complete Shipping and Delivery Information page.

Townsend Ottoman