How to Order — UNITED STATES, US TERRITORIES AND APO/FPO
It's easy to place your order online. Once you've added items to your Shopping Cart, you'll follow a few simple steps to complete your order:
- Double check and review the items in your Shopping Cart
- Fill out your shipping and billing information
- Confirm and place your order using your credit card
- Print out your order confirmation number
Saving Items in Your Shopping Cart
We make it easy to come back to the items you're thinking about ordering. Simply log into your Pottery Barn account, start browsing, and once you see items you may want to purchase, just add them to your Shopping Cart. Items you save in your Shopping Cart will remain there for 30 days if you do not complete your purchase immediately. This allows you to think about items and come back to them at a later date. Access your saved shopping cart on any computer by logging back into your account within 30 days.
Placing Your Order
You will have a chance to review and verify the information you have entered during checkout and, if no changes are necessary, you can proceed to "Place Your Order." Within approximately 24 hours, you will receive an email confirming that your order has been received. Once your order credit card has been charged and your order has shipped, we will notify you by email.
Placing an Order by Phone
To place your order by phone, please contact one of our Care Center Associates at 1.888.779.5176 between the hours of 5:00 am - 9:00 pm PT (M-F), 6:00 am - 6:00 pm PT (S,S).
Placing an Order with Multiple Shipping Addresses
You can place several orders for multiple recipients in just one transaction! For each item you place in your Shopping Cart, you'll be asked to name the recipient. You can also purchase items from our Wedding and Gift Registry at this time. At checkout, you will be prompted to enter a shipping address for each recipient. If you have a Pottery Barn account, you can save the recipients' addresses to expedite future purchases.