Customer Service

U.S. Orders

International Orders

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Return Policy — International

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.

We cannot accept returns on gift cards, monogrammed, personalized, special–order items, or on items damaged through normal wear and tear. We also cannot accept returns of final–sale items.

For detailed procedures on returning other items, please contact us:

From Canada

Pottery Barn Canada
Contact Customer Service:
1.855.860.1079
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn

From All Other Countries

Pottery Barn International
Contact Customer Service:
+800.15002222
7 days a week, 5:00 am - 9:00 pm PT
Pottery Barn

Exceptions

General Guidelines for what items are ineligible for International Shipping

Pottery Barn offers international shipping on most items. However, certain items are not eligible to ship internationally.

Items that are not eligible include:

Please ensure all items in your order can be shipped to your destination country.

Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110–120 volts) may result in fire and/or injury.