Shipping Information
Holiday Shipping Schedule
Thanksgiving Day — Thursday, November 26th
Shipping |
Cut Off Date |
To deliver on or Before: |
|---|---|---|
| Monogramming Cut–Off | Saturday, November, 21st 5:00pm PT |
Wednesday, November 25th Delivered by UPS 3 Day Service |
| Standard UPS | Sunday, November 22nd 5:00pm PT |
Wednesday, November 25th Delivered by UPS 3 Day Service |
| Rush UPS | Monday, November 23rd 5:00pm PT |
Wednesday, November 25th Delivered by UPS 1 Day Service |
Hanukkah — Begins at 6pm Friday, December 11th
Shipping |
Cut Off Date |
To deliver on or Before: |
|---|---|---|
| Monogramming Cut–Off | Friday, December 4th 5:00pm PT |
Friday, December 11th Delivered by UPS 3 Day Service |
| Standard UPS | Monday,December 7th 9:00am PT |
Friday, December 11th Delivered by UPS 3 Day Service |
| Rush UPS | Wednesday, December 9th 5:00pm PT |
Friday, December 11th Delivered by UPS 1 Day Service |
Christmas — Friday, December 25th
Shipping |
Cut Off Date |
To deliver on or Before: |
|---|---|---|
| Monogramming Cut–Off | Sunday, December 20th 5:00pm PT |
Thursday, December 24th Delivered by UPS 3 Day Service |
| Standard UPS | Tuesday, December 22nd 9:00am PT |
Thursday, December 24th Delivered by UPS 3 Day Service |
| Rush UPS | Wednesday, December 23rd 10:00am PT |
Thursday, December 24th Delivered by UPS 1 Day Service |
New Year's Eve — Thursday, December 31st
Shipping |
Cut Off Date |
To deliver on or Before: |
|---|---|---|
| Monogramming Cut–Off | Monday, December 28th 9:00am PT |
Wednesday, December 30th Delivered by UPS 2 Day Service |
| Standard UPS | Monday, December 28th 9:00am PT |
Wednesday, December 30th Delivered by UPS 2 Day Service |
| Rush UPS | Tuesday, December 29th 9:00am PT |
Wednesday, December 30th Delivered by UPS 1 Day Service |
3 WAYS TO SAVE ON SHIPPING!
New and Improved Rate Table
We've further reduced shipping charges on orders greater than $3,000 - now just 5% of your total order.
Reduced Surcharges on 600 Items
We've significantly reduced surcharges on the delivery charges for over 600 items. You'll save up to $675 on the delivery and processing surcharge. To find these special savings on the website, look for red "DELIVERY DISCOUNT!"messaging on product pages as you shop Furniture categories.
Set Discounts
With significant discounts on media, home office and bedroom furniture, now's the perfect time to set up your entire space just the way you want. To find these special savings on the website, look for red "DELIVERY DISCOUNT!"messaging on product pages as you shop Furniture Categories.
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 888.779.5176. We regret that we cannot ship to foreign countries.
Shipping to Hawaii
Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.
Destination |
Charge |
Arrival |
|---|---|---|
| 48 States | 5 business days |
|
| Rush 48 States | Add $15 |
2 business days |
| Alaska, Hawaii |
Add $10 |
5 business days |
| U.S. Territories* |
Add $10 |
10-15 business days |
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
Standard Delivery and Processing Charges
Order Total |
Total Charges |
|---|---|
| Up to $15.00 | $4.95 |
| $15.01 - $25.00 | $6.00 |
| $25.01 - $45.00 | $8.00 |
| $45.01 - $65.00 | $11.00 |
| $65.01 - $90.00 | $14.00 |
| $90.01 - $125.00 | $17.00 |
| $125.01 - $200.00 | $21.00 |
| $200.01 & over | 10% |
| $3,000.01 & over | 5% |
Add $4.25 for each gift wrap.
For rush delivery, add $15.00 per address
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point.
International Shipping
We only ship to the United States, U.S. Territories and APO/FPO addresses. Click here for further details.
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 between 4:00 a.m. and 9:00 p.m. PT, seven days a week for more information.
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.
Quick Ship
Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7-10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.
DELIVER YOUR PRODUCT FAST
Pottery Barn delivery is the fastest in the country for comparable items.
Most of our items that can be delivered by UPS arrive in 5 days or less; this includes many furniture items that can be delivered by UPS, such as chairs, headboards and trunks. Larger furniture items that are in stock are delivered within 1 to 3 weeks, depending on your location.
Our In-Home delivery is the best out there
For items that are delivered using our in-home delivery service, we schedule a delivery time to fall within a two-hour window. Most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. Delivery is by appointment, Monday - Saturday; our delivery service will call to arrange a day. In-Home Delivery is available in the contiguous 48 states, as well as Maui, Oahu, and the Island of Hawaii (there will be an additional surcharge of $350 per order for Hawaiian islands).
We offer great value
Compare our prices against others and you'll find that our total price on every item - including shipping - offers an excellent value, and the quality of our service is the best you'll find anywhere.
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