Shipping Information — United States, US Territories and APO/FPO
Memorial Day — Monday, May 27th
Shipping | Order by Date | To deliver on or before: |
|---|---|---|
Standard UPS | Monday, May 20th 11:00pm PT | Friday, May 24th Delivered by UPS 3 Day Service |
Monogramming Cut-Off | Monday, May 20th 11:00pm PT | Friday, May 24th Delivered by UPS 3 Day Service |
Rush UPS | Thursday, May 23rd 9:00am PT | Friday, May 24th Delivered by UPS 1 Day Service |
Gift Card Standard | Monday, May 13th 11:00am PT | Friday, May 24th |
Gift Card Rush | Tuesday, May 21st 11:00am PT | Friday, May 24th |
Father's Day — Sunday, June 16th
Shipping | Order by Date | To deliver on or before: |
|---|---|---|
Standard UPS | Monday, June 10th 11:00pm PT | Friday, June 14th Delivered by UPS 3 Day Service |
Monogramming Cut-Off | Monday, June 10th 11:00pm PT | Friday, June 14th Delivered by UPS 3 Day Service |
Rush UPS | Thursday, June 13th 9:00am PT | Friday, June 14th Delivered by UPS 1 Day Service |
Gift Card Standard | Monday, June 3rd 11:00am PT | Friday, June 14th |
Gift Card Rush | Tuesday, June 11th 11:00am PT | Friday, June 14th |
Standard Shipping and Processing
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call Customer Service at 1.888.779.5176.
Shipping to Hawaii
Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.
Destination | Charge | Arrival |
|---|---|---|
| 48 States | 5 business days | |
| Rush 48 States | Add $15 | 2 business days |
| Alaska, Hawaii | Add $10 | 5 business days |
| U.S. Territories* | Add $10 | 10-15 business days |
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
Standard Delivery and Processing Charges
Order Total | Total Charges |
|---|---|
| Up to $15.00 | $4.95 |
| $15.01 - $25.00 | $6.00 |
| $25.01 - $45.00 | $8.00 |
| $45.01 - $65.00 | $11.00 |
| $65.01 - $90.00 | $14.00 |
| $90.01 - $125.00 | $17.00 |
| $125.01 - $200.00 | $21.00 |
| $200.01 & over | 10% |
| $3,000.01 & over | 5% |
Add $5.50 for each gift wrap.
For rush delivery, add $15.00 per address
Shipping to a Different Address
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.
Shipping to a P.O. Box
We can ship most items to a P.O. Box. This excludes extra large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 between 5:00 a.m. and 9:00 p.m. PT, seven days a week for more information.
Standard Delivery and Processing Surcharges
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is listed in parentheses ($) after the item price and is in addition to regular delivery and processing charges, which are listed under Delivery and Processing Charges above.
Rush Delivery and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. If we receive your order by 3 pm PT Monday through Thursday, you'll receive your purchase within two business days; orders placed Friday through Sunday will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of stock items or for items shipped from the manufacturer.
International Shipping
To learn more about international shipping, click here.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
FURNITURE DELIVERY
In–Home Delivery in 1-3 Weeks
For your convenience, we offer a two–hour appointment window on all items marked with this symbol for major metropolitan areas. Select cities qualify for our In–Home 7–10 day delivery (see below). These items will be delivered by appointment, placed in the room of your choice and assembled**; the packing materials will also be removed.
**Assembly is not available for headboard attachment to a metal frame or sink consoles.
Non–Upholstered Furniture
All non–upholstered items will arrive within 7 to 10 business days for the major cities listed at below. For other areas, your furniture will be delivered within 2 to 3 weeks.
Upholstered Furniture
Any upholstered item marked with the Quick Ship symbol 
will arrive within 7 to 10 business days for the cities listed below. For other areas, your furniture will be delivered within 2 to 3 weeks. Delivery on upholstered items without the Quick Ship symbol will take longer; call 1.800.922.5507 for details.
Cities With In–Home 7–10 Day Delivery
San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.
Quick Ship
Items with Quick Ship arrive at locations in most metropolitan areas within 2 to 3 weeks. 7-10 day delivery is available for the following cities: San Francisco, Los Angeles, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Ft. Meyers/Orlando and Miami/Ft. Lauderdale, FL. There is no additional charge for Quick Ship delivery. Subject to product availability at time of shipping.
In–Home Delivery
Items showing this symbol
are delivered by our In–Home Delivery service. With In–Home Delivery, most items are brought into your home, unpacked and assembled (except items such as headboards, mirrors and rugs — please call Customer Service at 1.888.779.5176 for further delivery details), and packaging is removed.
Delivery is by appointment; Monday — Friday in all areas; Saturday delivery in some areas. Our delivery service will contact you to arrange a day. Available in the contiguous 48 states only. (We're sorry, but only items marked with this symbol may be sent via In–Home Delivery).
