Care & Content
Quick Ship Delivery
Our Quick Ship delivery means that upholstered furniture orders quickly arrive in the following cities within 7 to 10 business days: On the West Coast, San Francisco and Los Angeles. On the East Coast, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, and Tampa/Fort Meyers/Orlando and Miami/Fort Lauderdale, FL. For other metropolitan areas, your furniture will be delivered within 2 to 3 weeks.
Special Order Delivery
Our special order items ship directly from our North Carolina furniture workshop.
Please allow approximately 6 to 8 weeks for manufacture.
Furniture, rugs and other large items are bulky, and can be heavy, so these items have a delivery and processing surcharge; this charge is listed in parentheses after the price and is an additional charge.
Items shipped to Hawaii are delivered by UPS at our regular shipping and processing fees, with an additional charge of $10. Also, we are now offering shipment of large furniture and oversized items to Oahu, Maui and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges, which are listed below.
|48 States|| |
5 business days
|Rush 48 States|| |
2 business days
5 business days
10-15 business days
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
In-Home Delivery Service
We are proud of our exclusive In-Home Delivery Service. When indicated, these items are brought into your home, unpacked and assembled, and the packaging is taken away. Delivery is by appointment; Monday - Friday in all areas; Saturday delivery in some areas. In-Home Delivery is available in the contiguous 48 states as well as Maui, Oahu and the Island of Hawaii.
Standard Delivery and Processing Charges
Order Total:Up to $15.00 = $4.95 charge$15.01 to $25.00 = $6.00 charge$25.01 to $45.00 = $8.00 charge$45.01 to $65.00 = $11.00 charge$65.01 to $90.00 = $14.00 charge$90.01 to $125.00 = $17.00 charge$125.01 to $200.00 = $21.00 charge$200.01 & over = 10% charge$3,000.01 & over = 5% chargeAdd $5.50 for each gift wrap.For rush delivery, add $15.00 per address.
At Pottery Barn, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.
|Grade A Fabrics||$899.00||$65.00|
|Grade B Fabrics||$999.00||$65.00|
|Grade C Fabrics||$1,099.00||$65.00|
|Grade D Fabrics||$1,199.00||$65.00|