When you choose Pottery Barn furniture, you’re not just getting exceptional quality; you’re also choosing exceptional customer service. Should you ever need to purchase a replacement cushion or slipcover, our associates can place that order for you at any time. For assistance, please call 1.888.779.5176.
To make this gift-giving season a little merrier, we are extending our Returns & Exchange Policy. For all items purchased between Oct. 21 and Dec. 24, 2016, you’ll have until January 31, 2017 to return the item for a refund of the merchandise value. Just make sure to bring your proof of purchase or gift receipt. Quick Ship upholstery items are excluded from the Extended Holiday Return Policy. You have 7 days to return your Quick Ship upholstery item for a full refund or exchange.
The following items are non-eligible for returns or exchanges:
Made to Order items, including custom rugs and furniture
Final Sale items (identified by a price ending in $.X7 or $.X9)
Items damaged through normal wear and tear.
Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.