Shipping

Here you will find information about shipping to US states, territories, and APO/FPO locations.

On this page:

Holiday Shipping Cutoffs

Know when you need to place your orders to ensure they’ll be delivered in time.

Thanksgiving (Thursday, November 23, 2017)

Shipping Type

Order By

Monogramming Saturday, November 18, 2017 5:00 PM PT
Standard UPS Sunday, November 19, 2017 5:00 PM PT
Next Day ($17.50 charge applies) Tuesday, November 21, 2017 6:00 PM  PT

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

Hanukkah (Tuesday, December 12, 2017 - Wednesday, December 20, 2017)

FOR DELIVERY ON OR BEFORE WEDNESDAY, DECEMBER 20, 2017

Shipping Type

Order By

Standard UPS - Monogramming Wednesday, December 13, 2017 7:00 PM PT
Rush - Monogramming
Monday, December 18, 2017 7:00 PM PT
Standard UPS Friday, December 15, 2017 7:00 PM PT
Next Day ($17.50 charge applies) Tuesday, December 19, 2017 7:00 PM PT

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

Christmas (Monday, December 25, 2017)

FOR DELIVERY ON OR BEFORE FRIDAY, DECEMBER 22, 2017

Shipping Type

Order By

Standard UPS - Monogramming Sunday, December 17, 2017 12:00 PM PT
Rush - Monogramming
Wednesday, December 20, 2017 7:00 PM PT
Standard UPS Tuesday, December 19, 2017 11:59 PM PT
Next Day ($17.50 charge applies) Thursday, December 21, 2017 6:00 PM PT

FOR DELIVERY ON OR BEFORE SATURDAY, DECEMBER 23, 2017

Shipping Type

Order By

Saturday Christmas Delivery Friday, December 22, 2017 12:00 PM PT

We cannot guarantee holiday delivery for furniture and other large items delivered by truck.

International Shipping Cutoff - Christmas (December 25, 2017)

FOR DELIVERY ON OR BEFORE FRIDAY, DECEMBER 22, 2017

Shipping Type

Order By

United Kingdom  
          DHL Express Monday, December 11, 2017 5:00 PM PT (US)
          DHL Economy Thursday, December 7, 2017 6:00 PM PT (US)
          Standard Monday, December 4, 2017 5:00PM PT (US)
          Postal Tuesday, November 28, 2017 5:00PM PT (US)
All other countries*
Tuesday, December 5, 2017 5:00PM PT (US)

Please note the above holiday shipping cutoffs do not apply to monogrammed items and furniture. Please visit our International FAQs page to view items ineligible for international shipping.

*The above holiday shipping cutoffs apply to most regions in the United Kingdom and other countries; however for certain international destinations, you will be quoted a specific delivery promise during checkout based on the shipping methods available for the items in your shopping cart.

Shipping Types

Our products are delivered in two ways, either:

  • Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
  • Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee

Front Door Parcel Delivery

Standard Shipping

Next Day Shipping

Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

For an extra charge of $17.50 per address, we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday.

Truck Delivery

Unlimited Flat Rate Delivery

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled.

Flat Rate Shipping Items that do not include White Glove Service are outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. 

Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment and Review page.

Gift Cards

gift-card-ss

Gift cards have slightly different rates and time frames from other products:

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next day delivery is available for an $8.50 charge – arrives in 1 business day if placed by 9am PT Mon-Fri.
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Deliveries to Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO)

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. 

The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks. 

Shipping Rates & Fees

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

Front Door Parcel Delivery - Standard and Next-Day

SHIPPING RATES - to contiguous 48 states

Order Total

Standard Shipping

arrives in 4-5 business days
personalized items add 2 days

Next Day Shipping

add $17.50 to standard fee
order by 6pm PT Mon-Fri

Up to $15.00    
$4.95 $22.45
$15.01 - $25.00
$6.00 $23.50
$25.01 - $45.00
$8.00 $25.50
$45.01 - $65.00
$11.00 $28.50
$65.01 - $90.00
$14.00 $31.50
$90.01 - $125.00
$17.00 $34.50
$125.01 - $200.00
$21.00 $38.50
$200.01 & over
10% 10% + $17.50
$3,000.01 & over
5% 5% + $17.50

SHIPPING RATES - to Alaska, Hawaii and U.S. Territories

Next Day Shipping is not available for items shipped outside the contiguous 48 states

Destination

Standard Shipping

Arrives

Alaska   
Add $10 to standard fee 5 business days
Hawaii
Add $10 to standard fee 5 business days
U.S. Territories
Add $10 to standard fee 10-15 business days
Truck Delivery - Unlimited Flat Rate
truck
  • Truck Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order. 
  • Refer to the local/regional/national delivery zones table and rates tables.
  • Available in the contiguous 48 states only.

 

Eligible items will show "Unlimited Flat Rate Delivery" on the product page. Pool tables, pool and table tennis covers, foosball tables, and air hockey tables are not eligible for Unlimited Flat Rate Delivery.

Flat Rate Shipping Charge by ZIP Code

Local, Regional and National Delivery Zones

Unlimited Flat Rate Shipping
Distance
to your location
Flat Rate Charge
Orders to $999
Flat Rate Charge
Orders over $999
  Local (0-99 miles) $129 $229
  Regional (100-199 miles) $199 $299
  National (200 miles + up) $299 $399

Delivery Timing

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge

Type of Item

Delivery Timing

Non-Upholstered Furniture - within metro areas* 7-10 business days
Non-Upholstered Furniture - outside metro areas* 2-4 weeks
Quick-Ship Upholstered 2-4 weeks
Special Order Upholstery 8-10 weeks, or as otherwise indicated on the product page

* Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

Arranging Delivery

Truck Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).

Gift Cards - Standard and Next-Day
gift-card-ss

Gift cards have slightly different rates and time frames from other products: 

  • Free shipping by USPS with standard delivery (5-7 business days).
  • Next day delivery is available for an $8.50 charge – arrives in 1 business day if placed by 9am PT Mon-Fri. 
  • Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

Sales Tax

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.

States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Shipping to International Destinations

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total.

Customers in Australia, Canada, or Mexico can shop on those country websites.

To access International Shopping, choose the international shipping destination and preferred currency on our website by selecting the “Ship to” control at the top of any page.

Shipping To USA from International Location
All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.

Learn More
To learn more about shipping internationally, view our International Help Topics.

Special Cases: Shipping Q&A

For complete Q&As on Shipping, view our Help Topics page.

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Can I ship to a PO Box?

We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a PO Box.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.

When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB–64
  • ZIP Code: 12345 (use actual zip code)
  • City: FPO (use "APO" if approriate)
  • State: AA or AE 
Can I ship to destinations outside the US?
Can I ship items to multiple addresses?

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.888.779.5176, and one of our sales associates will be happy to assist you.