Email Customer Service

At Your Service

From tracking your order to processing a
return, we're here to help. Contact us by phone,
email or using one of our self—service features.
From start to finish, your satisfaction is
important to us.

Track Your Order

Track Your Order

Available for online status–
tracking 24 hours after it
has been placed.



You can return eligible
items for a refund of the
merchandise value.



Items are shipped to 48
states and to Alaska, Hawaii
and US Territories.

International Orders

International Orders

Shipping to over 90
countries including Canada
and Australia.

PB Credit Card

PB Credit Card

Apply today for a Pottery
Barn Credit Card and start
enjoying the benefits.

Email Settings

Email Settings

Manage your settings and
frequency of updates and
latest offers.

Design Crew
Design Crew Party Planner
Design Crew Free Design services
Design Crew Registry
Design Crew Install

Our Design Crew is here for you! We offer a wide array of in–home
& in–store services, and many are complimentary–we'll
come to your home & help you design any room.
Make an Appointment

The Key Rewards
Store Events

Store Events

Come down to your local store and join us for decorating and entertaining classes, book signing and more.

View Store Events
Credit card

Credit Card

Earn 10% back in Rewards. You'll receive a $25 Reward for every $250 you spend. Earn and redeem rewards at Pottery Barn, Pottery Barn Kids, or Pottery Barn Teen.

Apply Today
Personalization Guide

Personalization Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

View Guide
Find Your Fabric

Find Your Fabric

Search our entire collection, sorting by fabric type or color.

Order Free Swatches
Create a Registry

The One Registry
Now creating a registry with Pottery Barn means you can easily add gifts from Williams Sonoma and west elm too – all in one place.

Private Appointments
Make a free, private appointment with one of our Registry Specialists and get one–on–one guidance.

Exclusive Events
Join us at select stores for fun events with our Registry experts. Enjoy free refreshments, giveaways and more!

Create a Registry
Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are available for you to download.

Get Instructions

For all other requests, please visit customer service on our desktop site