SHIPPING

In-stock rugs sizes 8x10’ and smaller arrive via UPS (delivered to your front porch/door). In-stock rug sizes larger than 8x10’ arrive via in-home delivery.

You will be contacted ahead of time to schedule an in-home delivery date. As part of our white glove service, items will be delivered to the room of your choosing and packaging materials will be discarded for you.

Backordered items will not ship via UPS or be scheduled to deliver in-home until in-stock. You can reference the area above the Add to Cart button on the product page for shipping options and estimated delivery dates.

For more, visit our Shipping and Delivery Information page.

EASY RETURNS

We hope you love your new rug! If it doesn’t end up being a fit for any reason, you can return eligible items with an original receipt or gift receipt within 30 days of receiving an order for a refund of the merchandise value.

Items non-eligible for returns or exchanges:

Made to Order Rugs
Final sale items (with prices ending in $.X7 or $.X9)
Items damaged through normal wear and tear

Questions? See our Return Policy to start the process.

Shipping Information

This is a General shipping item.

For standard delivery of in-stock items, UPS will deliver as quickly as 5 business days.
Standard delivery and processing charges are calculated based on pre-tax order total.
Next-Day delivery is available to most destinations for an additional fee. Not all products are eligible for next day shipping.

View complete information on shipping charges and delivery options.

Return Policy

Our Quality Guarantee: We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. Within 7 days for Quick Ship upholstery and 30 days for all other products, if you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

Items Ineligible for Returns: We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items which are identified by a price which ends in .99.

Registry Returns: For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever is later.

You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail, please contact Customer Service at 1.888.779.5176, 7 days a week, 5:00am - 9:00pm (PT).

Open Box: Single-Pelt Sheepskin Rug