SHIPPING

In-stock items will usually ship within 7-10 business days for the cities listed below:

San Francisco, Los Angeles, Dallas, Chicago, Detroit, Columbus, New York City, Baltimore, Boston, Cromwell, Atlanta, Raleigh, Charlotte, Tampa, Fort Meyers, Orlando, Miami, Fort Lauderdale. For other areas, your items will be delivered within 2-3 weeks.

Unlimited Flat Rate Shipping

For one low, flat fee per trip, we will*:

Deliver every eligible piece to the room of your choice – regardless of number of items
Unpack and assemble each piece
Remove and recycle the packaging

You can schedule delivery as soon as all items are ready. White glove service includes a two-person crew. Delivery fee varies by zip code and order total. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.

White Glove delivery is only available in the contiguous 48 states. Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

*Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation or wall mounting.

View the complete Shipping and Delivery Information page.

EASY RETURNS

You can return eligible item(s) within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.

Easy Ways to Return:

Stores - You can return most non-furniture items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges.
Bring to UPS Location (under 70 lbs) – See our full Easy Returns Policy to start the process.

Details:

Ineligible Items

Items non-eligible for returns or exchanges:

Items without an original receipt or gift receipt
Monogrammed items
Mattresses
Gift cards
Made to Order items, including custom rugs and furniture
Final sale items (with prices ending in $.X7 or $.X9)
Items damaged through normal wear and tear

Questions? See our full Easy Returns Policy.

Real Flame® Whittier Grand Electric Fireplace