GENERAL ORDERING & SHIPPING INFORMATION

Can I place an order to ship internationally?

We are currently able to ship to the 50 United States, US Territories and the United Kingdom. To place an order to ship to Canada, please contact Customer Service at 1.866.753.1348, or visit one of our Canadian Stores. Back to top

How do I purchase an item for a United States customer with a foreign credit card?

Please contact U.S. Customer Service at (00)1.888.779.5176. Back to top

What is Pottery Barn's privacy policy?

To review the Pottery Barn privacy policy, click here.

Our web sites use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here. Back to top

ORDERING & SHIPPING TO THE UNITED KINGDOM

How do I place an order to ship to the United Kingdom?

To place an order to ship to the United Kingdom, please contact Customer Service. To contact Customer Service from the United Kingdom, please call 0808.234.2668 (toll free from land lines, please check with your mobile phone provider for applicable rates) 7 days a week, 2:00 pm - 2:00 am (GMT/BST as applicable).

To contact Customer Service from within the United States, please call 1.866.851.3067 7 days a week, 5:00am - 6:00pm (PT).

You may also fax your order form to (00)1.702.363.2657 or email your order form to potterybarninternationalcustomerservice@wsgc.com and a Customer Service associate will begin processing your order and contact you to complete the transaction.

At this time, not all products are available for shipment to the United Kingdom. Contact Customer Service to check whether or not specific products are available. Back to top

What products am I able to ship to the United Kingdom?

We are currently only shipping smaller–sized items to the United Kingdom including "Bedding", "Accessories", "Dinnerware & Entertaining", select "Bath", and select "Rugs, Pillows & Windows". Please contact Customer Service for a specific item's eligibility.

Items under "Furniture & Upholstery" and "Lighting" are ineligible. In addition, we are unable to ship larger–sized items, items delivered using our in–home delivery service, electronics, food, knives, room sprays or other aerosols, botanicals and leather goods made of exotic leather. We are unable to gift wrap items for international shipment at this time. Customers are responsible for checking to see whether or not an item can be imported into the United Kingdom. Please contact the United Kingdom HM Revenue and Customs office for additional details. Back to top

What forms of payment for orders being shipped to the United Kingdom do you accept?

We accept Visa, Mastercard, American Express and Discover Network. We do not accept debit cards, cash, checks, gift cards or the Pottery Barn Credit Card.

Your credit card will be charged in United States dollars. Customers are responsible for any fees charged by the credit card company for foreign exchange and any other fees. Back to top

What is included in the amount I pay for my order being shipped to the United Kingdom?

Payment to Pottery Barn is for the merchandise and shipping only. The recipient is responsible for paying custom duties, taxes, and any additional custom clearance fees upon delivery to UPS.

The Value Added Tax (VAT) rate depends on the commodity type. Please contact the United Kingdom HM Revenue and Customs for details. The standard VAT rate is 17.5%. VAT = (merchandise purchase price + shipping + customs duties) * VAT rate.

The custom duties vary by product and country. Please refer to the United Kingdom HM Revenue and Customs for specific details and to obtain estimates of custom duty rates. The United Kingdom HM Revenue and Customs contact info is as follows:
— For United Kingdom customers call: 0845.010.9000
— For United States customers call: 011.44.2920.501.261
— Website: http://www.hmrc.gov.uk

The additional fees are any fees associated with clearing the goods through customs (i.e., anti–dumping fees, import quota restrictions, custom examination fees, brokerage fees.)

Please be advised that, for any gift sent to a recipient outside of the United States, the recipient will be responsible for any duties, taxes, and fees that are due at time of delivery. Back to top

How can I cancel my order being shipped to the United Kingdom?

You may cancel your order within 7 days of receipt. To cancel your order, please contact Customer Service.

If your order is cancelled, the product must be returned to Pottery Barn. Customers are responsible for any direct fees associated with the return, including the shipping, custom duties into the United States, and taxes into the United States. You will be credited for the original costs incurred on the order including the merchandise cost, shipping cost, duties and taxes. Back to top

What is the return policy for orders being shipped to the United Kingdom?

Please contact Customer Service for returns on all items being shipped to the United Kingdom, including the return of faulty or misdescribed goods.

Nothing in this return policy reduces a Customers' statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizen's Advice Bureau. Back to top

Once my order has been placed, how long will it take to be delivered to the United Kingdom?

Orders take between 5 and 7 days to deliver pending no delays at customs clearance. We regret that we cannot offer rush shipping at this time. Back to top

What are the charges for shipping to the United Kingdom?

New reduced shipping rates as low as $15 per order! Shipping rates vary by weight. Please contact Customer Service for more information. Back to top

I live in the United Kingdom and would like to receive Pottery Barn catalogs. Am I able to elect to receive Pottery Barn catalogs?

Unfortunately, we are unable to send catalogs to the United Kingdom at this time. Back to top

ORDERING & SHIPPING TO ALASKA AND HAWAII

Does Pottery Barn ship merchandise to Alaska or Hawaii?

Yes, Pottery Barn ships merchandise to both Alaska and Hawaii. Back to top

How are items that are shipped to Alaska and Hawaii delivered?

Items shipped to Alaska and Hawaii are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to APO or FPO addresses via Parcel Post, please contact Customer Service at 1.888.779.5176. Back to top

Can I ship a large furniture item to a Hawaiian shipping address?

Yes. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii. There will be an additional surcharge of $350 per order. This surcharge is in addition to regular delivery charges. When ordering online, your order will be processed without this additional fee, and the additional shipping surcharge will be applied separately to your order. Back to top

What are the standard shipping and processing charges for shipping to Alaska and Hawaii?

Order Total	Total Charges
Up to $15.00	$4.95
$15.01 - $25.00	$6.00
$25.01 - $45.00	$8.00
$45.01 - $65.00	$11.00
$65.01 - $90.00	$14.00
$90.01 - $125.00	$17.00
$125.01 - $200.00	$21.00
$200.01 & over	10%
$3,000.01 & over	5%

Add $4.25 for each gift wrap. Back to top

How is sales tax calculated?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point. Back to top

ORDERING & SHIPPING TO US TERRITORIES

How are items that are shipped to US Territories delivered?

Items shipped to US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please contact Customer Service at 1.888.779.5176. Back to top

What are the standard shipping and processing charges for shipping to US Territories?

Order Total	Total Charges
Up to $15.00	$4.95
$15.01 - $25.00	$6.00
$25.01 - $45.00	$8.00
$45.01 - $65.00	$11.00
$65.01 - $90.00	$14.00
$90.01 - $125.00	$17.00
$125.01 - $200.00	$21.00
$200.01 & over	10%
$3,000.01 & over	5%

Add $4.25 for each gift wrap. Back to top

How is sales tax calculated?

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY* and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged. Sales tax for items shipped to Illinois is based on the location of final order acceptance. Orders delivered to California locations are F.O.B. destination point. Back to top

Are there any Pottery Barn stores outside of the contiguous 48 states?

Yes, Pottery Barn recently opened a store in Puerto Rico. For a complete list of Pottery Barn stores, click here. Back to top

Does your Puerto Rico Pottery Barn store offer a Wedding & Gift Registry?

Yes. Our Puerto Rico store offers a complete Wedding and Gift registry. To create or manage your registry, visit the Puerto Rico store or potterybarn.com. Back to top

ORDERING & SHIPPING TO CANADA

Does Pottery Barn ship merchandise to Canada?

At this time, we regret that we are unable to ship merchandise or catalogs to Canada from our website. We can ship merchandise to a United States address from a Canadian billing address. For assistance, please call 1.702.360.7002. Our Canadian stores are also able to ship select items to locations across Canada. For more detailed information, please contact the store nearest you. Store locations and contact information can be found on our stores page. Back to top

Are there any Pottery Barn stores in Canada?

Please click here for a complete list of Pottery Barn stores in Canada. Back to top

Do Canadian Pottery Barn stores offer a Wedding & Gift Registry?

Yes. Our Canadian stores have a Wedding & Gift Registry program exclusively for our Canadian Registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.potterybarn.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from the United States or Canada.) Back to top

How can I purchase gifts from a registry created in Canada?

Please contact one of our Canadian Pottery Barn stores or call 1.866.753.1348 (if calling from the United States or Canada). Back to top

As a Canadian resident, can I order items from the Pottery Barn Wedding & Gift Registry for delivery within the United States?

Yes. Gift purchases made for U.S. registries can be made by calling our Customer Service Center at 1.888.779.5176. An associate will ensure that your purchase is updated in the gift registry. Back to top

How can I find more information about Pottery Barn in Canada?

Please visit our Canadian website at www.potterybarn.ca for information or to be notified of store openings in Canada. At this time, we regret that we are unable to ship merchandise or catalogs to Canada. Back to top