Check Balance & Redeem Gift CardS

You can redeem your Gift Card or merchandise credit through our catalog or in any of our stores.

Check Your Balance

If you would like to see the amount remaining on your card, type in the 16-digit gift card number as well as the 8-digit pin number.

Paper Gift Certificates balances cannot be checked online and are only redeemable by calling Customer Service at 1.888.779.5176.

Your Card's Number & PIN:

Back of Gift Card

How to Redeem Your Gift Card

Online

Enter your 16–digit Gift Card number and 8–digit pin number when you checkout and the amount will automatically be deducted from your order total.

At A Store

Present your Gift Card at the cash register and it will automatically be applied to your purchase.

By Phone

Shop from our catalog anytime by calling 1.888.779.5176.

Have your gift card ready, and the card's value will automatically be applied to your purchase.

Printed gift certificates and merchandise credits can be applied to store and catalog purchases only. Gift cards and eGift cards may be used at stores in the United States & Puerto Rico, by phone or online with west elm, Pottery Barn, Pottery Barn Kids, Pbteen, Williams Sonoma, Williams Sonoma Home, and Mark and Graham. For more information, see our Terms and Conditions.